Customer Service Sales

Chantel L. Crawley

**** ******** **** ****, *********, VA 20169

Home: 571-***-**** Cell Phone: 703-***-****

Email: *********@***.***

BENEFITS ENROLLMENT SPECIALIST

* *******-********-********-*riven-Inspirational Team Leader-Innovative

Problem Solver

Highly qualified, motivated professional offers 19+ years of versatile and

high-profile administrative management experience. Extremely focused and

motivated to achieve in a competitive, fast-paced working environment.

AREAS OF EXPERTISE

Production/Department Workflow Optimization Client Service

Management

Team Building / Leadership Process Improvement Information Analysis

PROFESSIONAL PROFILE

PROVEN METHODOLOGY:

. Drive business development through innovative initiatives that result in

increased efficiency

. Balance production with superior leadership via conceptual thinking and

strategic planning

. Articulately convey intricate professional presentations; match the

message to the audience

. Ensure customer service and satisfaction is afforded highest attention

and priority

. Successfully build and maintain key professional relationships

DEMONSTRATED RESULTS:

. Successfully trained, supervised, and instructed assigned personnel on

regulations, policies, and procedures; provided inspirational team

leadership and counseling to subordinates to increase morale and raise

performance and productivity levels. Maintained records, analyzed job

descriptions, screened and interviewed applications, performed exit

interviews.

. Dynamically and successfully developed target market lists, prepared

marketing materials, collaborated with advertising vendors for product

launches, wrote brochures, sales letters and other marketing materials,

designed and implemented new sales product information catalog.

Developed promotional materials for training products including

presentations and brochures.

. Administered numerous offices maintaining records, databases and

inventory. Analyzed statistics, generated reports on accounts receivable

and key contract metrics, acted as project leader for special projects,

reviewed and evaluated computer hardware and software to determine

suitability to need.

. As a Quality Control Specialist and Trainer/Instructor, trained

personnel, recommended training strategies and methods, data entry,

processed claims for over 100 health care plans with 100% accuracy, and

served as Expert Team Leader of processing units. Successfully resolved

customer problems and interpreted rules.

. With Dept. of Social Services, ensured compliance with state and federal

regulations, enforced rules, polices and procedures, initiated

enforcement actions in delinquent cases, monitored cases, provided

recommendations concerning public assistance, and related duties.

1 EDUCATION

1

2 Master of Arts in Education, 2002

Regent University, Virginia Beach, VA

2 Bachelor of Science in Information Management Systems, 1997

University of Strayer, Woodbridge, VA

2 CAREER PATH

ASSOCIATE REPRESENTATIVE LEGUM & NORMAN INC 2005-Present

ADMINISTRATIVE SPECIALIST BCBS/Department of Defense 1988-2002

QC SPECIALIST/TRAINER/INSTRUCTOR Unicare/NCPPO Insurance 1994-1998

ADMINISTRATIVE SPECIALIST Dept of Soc Serv Child Support Enforcement

1993-1994

3 TECHNICAL PROFICIENCIES

1

. MS Windows

. Adobe PageMaker/Acrobat

. MS Office

. Web Publishing/HTML

. Quicken

. WordPerfect

. Photoshop

. MS Project

. MS Access

. Visual Basic

Contact this candidate