Customer Service Sales
Resume:
Michelle Miller
**** ** ******** ****** **** #* Ankeny, Iowa 50021
abkcd1@r.postjobfree.com
Summary
1. Demonstrated achiever with high standards of work ethic and determination.
2. Ability and success in development and conditioning of teams that have proven success in
the work place as well on in athletics
3. Skilled at learning new concepts quickly, working well under pressure, and communicating
ideas clearly and effectively through verbal, visual and written presentations.
4. Enthusiastic and high willingness to learn and experience new things.
Education
B.A. Degree in Business Administration 2006 2008
Grand View College, Des Moines, Iowa
Concentration: Marketing, Real Estate, and Entrepreneurship
A.A. Degree in Business Administration 2004 2006
A.S. Degree in Marketing
Ellsworth Community College, Iowa Falls, Iowa
Career History & Accomplishments
Morning Stock
Menard’s, Ankeny, Iowa
5. Stocking shelves and working with inventory to keep products available for
customers
• Organizing and properly displaying products for purchase
• Interaction and helping customers finding products and services
Marketing Director/Sports Complex Manager
Plaza Lanes Family Sports Complex, Des Moines, Iowa
6. Managing multiple employees as well has handling monetary transactions, helping
customers and running ten plus athletic leagues
• Developing and processing all marketing materials with in Volley’s, Plaza Lanes,
and Trophy’s by using Acrobat InDesign, Microsoft Publisher and Dreamweaver
Helping and being trained in accounts payable, receivable, office management,
•
payroll, point of sale systems and general daily functions
FHA Loan Servicing Specialist
Palmer Group, West Des Moines, Iowa
• Completing, submitting and monitoring FHA claims on foreclosure sales nationwide.
• Researching multiple databases and information websites to retain paperwork and
information necessary to complete claims.
• Working with attorney firms nationwide and cross business units to ensure a clear
and marketable title to be conveyed to HUD guidelines
Business Development Coordinator of New Car Sales/Service Cashier
Karl Chevrolet, Inc. Ankeny, Iowa
• Researched and processed requested manifest lists concerning new business
acquisitions and acquisition prospect vehicles and customers.
• Played a key role in increasing the OnStar Welcome Call completion percentage by
follow up calls and purchase tracking.
• Assisted customers with service information and monetary transactions when paying
for service performed.
Customer Service Manager
Wal Mart Store Altoona, Iowa #2764
• Hold key responsibility in customer service with cashiers and service desk on a day
to day basis.
• Supervising over twenty plus employees, managing their time for breaks, questions
they or customers may have, as well as daily cleaning and organization tasks
• Managing and handling money transactions by change orders, purchases, returns
and exchanges at registers and service desk.
Membership Marketing Team Leader
Sam’s Club #6568 Ames, Iowa
Handled administrative and sales functions for the Membership and Marketing
•
Department of Sam’s Club 6568, the basis of increasing sales and revenue for the
store.
Assisted in customer service and community involvement events.
•
• Established reports to track products and their prices to better serve the consumers
and businesses to keep expenses down.
Memberships & Affiliations
Member, American Paint Horse Association
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Member, American Quarter Horse Association
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Member, Iowa Volleyball Region
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Member, United States Bowling Club
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Member, USA Volleyball
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Volunteer, Story County Sheriff’s Office Dive Team
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Volunteer, Living History Farms – Special Events
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Coach, Johnston Volleyball Club
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Chamber Ambassador, Ames Chamber of Commerce
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Intercollegiate Volleyball 2004 2008 – 1st Team Academic All Region 2004 2006
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