Customer Service Sales

ALANA K. CARROZO

** ******* ****, ********* ** **617

Home Phone: 585-***-****

E-mail: abkccn@r.postjobfree.com

CAREER SUMMARY

Business Development Manager and Account Specialist with 5 years experience

in telecommunications. Financial service professional with 14 years

experience in the financial industrial (Mortgage Account Representative,

Loan Specialist, Credit Underwriter and home Equity Sales Specialist)

. Business Development experience selling products and interfacing

with customers

. Financial service professional with specific experience in credit

and financing

. Exceptional analytical capabilities and problem solving skills

. Independent decision making impacting customer interaction for

efficient results

. Ability to productively manage heavy workloads while maintaining

company standards

PROFESSIONAL EXPERIENCE

One Communications, Rochester, NY 2005 - 2010

CARRIER ACCOUNT IMPLEMENTATION SPECIALIST

. Interfaced with Carrier clients on order submission, order status and

escalation request

. Led Carrier Revenue projects and reconciliation projects

BUSINESS DEVELOPMENT MANAGER

. Sold and supported existing accounts within a geographically assigned

base

. Maximized sales growth and retention

. Delivered premier service for clients by leveraging products and pricing

Wells Fargo Bank NA, Rochester, NY 2001 - 2005

MORTGAGE LOAN SPECIALIST 2

. Maintained peak processing efficiency enabling site to effectively meet

and exceed monthly goals

. Recognized for service in appreciation of my dedication to customer

satisfaction

. Exceeded customer service standards by 6% with year to date average of

89%

. Extensive analysis of credit reports to determine credit worthiness

(collection accounts, foreclosures, judgments and bankruptcy)

. Processed conventional and government loans by reviewing documentation

for approval conditions

MORTGAGE ACCOUNT REPRESENTATIVE

. Developed effective relationships with sales partners and act as a

liaison between the Fulfillment Center and the assigned Mortgage

Consultant

. Resolved issues identified by Mortgage Consultant to insure customer

expectations met

. Provided job related training to team members and acted as a subject

matter expert resource

Accountemp, Rochester, NY 2000 - 2001

. Contract position as Credit Analyst for Kodak

Polychrome

Chase Manhattan Bank, Rochester, NY 1994 - 1999

CREDIT

UNDERWRITER

. Analyzed a file to render a decision and ability to offer alternative

problem solving (counteroffers)

. Completed pre-established number of files per day, also within quality

standards

SENIOR CUSTOMER SERVICE REPRESENTATIVE

. Completed understanding of the home equity origination's process flow

. Communicated informal recommendation to Underwriting

HOME EQUITY SALES ADVISOR/SALES PRODUCT SPECIALIST

. Sold home equity products

. Reviewed and submitted applications for installment loans, lines of

credit, credit cards, mortgages and home equity products

Rochester Community Bank, Rochester, NY 1992 - 1994

DIRECT LOAN PROCESSOR

. Processed applications to ensure integrity of loans

. Acted as Staff Advisory Group Leader for Department

OTHER WORK EXPERIENCE / VOLUNTEER EXPERIENCE

Rochester General Hospital, Rochester, NY, Cash Program Analyst

Hill Haven Nursing Home, Rochester NY, Management Trainee

First Federal Savings and Loan, Rochester NY, Compensation and Benefits

Analyst

Honor Flight

EDUCATION / PROFESSIONAL DEVELOPMENT

Bachelor of Science Degree

Major: Business Administration

Nazareth College - Rochester, New York

AWARDS:

Service Excellence Nomination

Quality Star Performance

Excellence in Customer Service

Contact this candidate