Customer Service Representative
Resume:
TARA NATION
BIRMINGHAM, ALABAMA 35214
********@*********.***
CAREER SUMMARY: Extensive customer service and vendor interaction experience
EDUCATION: Alabama State University
Jefferson State Community College
EXPERIENCE:
T-Mobile Corporation, October 2008- Present
Financial Care/Customer Service Representative
• Maintain call queue
• Setting up payment arrangements
• Process payments/ providing confirmation
• Restore service for suspended or cancelled accounts
• Transfer to appropriate department for technical services
• Meeting both quality and collections set each month for monthly bonus
Wachovia Bank, June 2008 - July 2008
Processor Assistant (Temporary Assignment)
• Preparing closing documents to be shipped to the customer or branch
• Put tracking information in the necessary applications
• Monitor inbox for rush requests and assign to Processors as availability
• Prepare UPS packages and ship
• Complete mortgage subordinations and have them signed and notarized
EDS April 1999- April 2008
Customer Service Representative
• Create Purchase Orders in Oracle systems and send over to vendor
• Log into ACD line to take calls from the customer
• Create tickets to be sent to the service provider; create cases to track work completed on the calls
• Create requisitions to be sent for approval prior to creating purchase orders
• Contact vendor for replacement part numbers for items that have gone end of life
• Documenting purchase order information in necessary applications so that information is available if any problems arise
• Verify price change information with the customer prior to placing order
• Create work orders via phone, web site, or email from the customer
• Answer calls and document calls in notes section of work order
• Forward request to the appropriate service provider
• Provide statuses to customers on requests
• Track procurements via vendor web page or calls to the vendor
• Contact the vendor when there is a problem with the procurement orders
• Create new purchased assets and marking assets active or inactive in database
• Receipt assets into the system
• Create tasks via cases from service provider
• Verify and matching invoices with the request received and the order shipped by the vendor
RELATED CAPABILITIES:
10 Key Calculations Microsoft Office Data Entry
Type 55wpm Alpha Numeric Filing
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