OBJECTIVE:

Seeking a position where I can utilize my years of experience in Management

and Customer Service.

QUALIFICATIONS SUMMARY:

Postmaster / Manager Customer Service with more than thirty-one years

experience in the processing and delivery of mail for the United States

Postal Service. Self-motivated, professional, trustworthy, dependable and

ethical. Dedicated to the highest of standards and providing superior

customer service. Capabilities include:

. Customer Service

. General Accounting

. Supervisory/Management Skills

. Manage Budgets

. Dispute Resolution

. Extensive Postal Background

. Order and receive stock and supplies

. Issue stock and supplies and maintain records

RELEVANT SKILLS & ACCOMPLISHMENTS

Customer Service

. Investigate and resolve customer complaints.

. Coordinate customers problem resolution with employees and

supervisors.

. Selected as Managements Representative to the Tennessee District

Dispute Resolution Process for resolving disputes between Management

and the National Association of Letter Carriers.

. Demonstrated ability to make quick and accurate decisions.

. Issue stock to window personnel to maintain efficiency of customer

service operations.

. Assisted customers with stamp stock and Postal supply purchases.

General Accounting & Finance

. Prepare, monitor, and maintain budgets and financial records for a

medium to large Post Office including Stations and Branches.

. Ordered supplies.

. Ordered stamp stock.

. Managed accounts payable.

. Received and deposited cash and checks.

. Maintained a reserve cash account to eliminate timely trips to the

bank.

. Verified and consolidated bank deposits.

Management / Supervisory Skills

. Supervised Supervisors, Clerks, City Carriers and Rural Carriers

. Hired and trained new employees

. Developed and trained Supervisors

. Issued corrective action when necessary

. Ability to communicate well both orally and in writing.

. Good listener.

EMPLOYMENT HISTORY

U. S. Postal Service 1978 - 2010

. Postmaster 1996 - 2010

. Manager Customer Service 1990-1996

. Superintendent Postal Operations 1988-1990

. Accounting Technician 1986-1988

. Window Clerk 1984-1986

. Distribution Clerk 1982-1984

. Part-Time Flexible Clerk/Carrier 1978-1982

APSU Student 1976 - 1978

U. S. Army 1972 - 1976 (Disabled Veteran)

EDUCATION

Austin Peay State University 77.5 hours Business and Accounting

William F Bolger Management Academy - Supervisor Training School (Parts 1 &

2). Analytical Skills / Management Leadership training. National Dispute

Resolution training.

CIVIC AND PROFESSIONAL ORGANIZATIONS

. Citizen Police Academy Alumni

. Erin Rotary Club

. National Association of Postmasters

. National Association of Postal Supervisors

. Austin Peay State University Governors Club

. Lifetime Member Disabled American Veterans

References available upon request.

REFRENCES

George Adkisson, District Manager Labor Relation, United States Postal

Service

811 Royal Parkway

Nashville TN 37229

Work Phone - 615-***-****

Cell Phone - 615-***-****

Fred Qualls, Dispute Resolution Team, United States Postal Service

811 Royal Parkway

Nashville TN 37229

Work Phone - 615-***-****

Cell Phone - 615-***-****

Dr. Price Hopson, Retired Dentist

2407 Memorial Drive

Clarksville TN 37043

Home Phone - 931-***-****

Cell Phone - 931-***-****

Contact this candidate