Customer Service Manager
Resume:
Christine DeJean
____________________________________________________________________________
___________________
Fresno, CA. 93723
abkcar@r.postjobfree.com
Objective
A career position that I can grow with and that will challenge my
abilities. To work with a growing company and to use my skills and
knowledge.
Experience
UBS Financial - 1/12/2010 to Current (Part time)
Administrative Assistant
Customer Service, filing, answer phones, mailing. Create forms and
prepare meeting
materials.
CareerStaff Unlimited - 08/11/08 to 09/18/09
Allied Staffing Manager Central Cal
Manager responsibilities consisted of recruiting, hiring, staffing,
scheduling, client contracts, and payroll. I managed all
employees/therapist and clients for the Allied division in the Central
Cal area. Covering a vast area I was responsible for scheduling and
staffing over more than 20 employees and 50 clients. I attended job fairs
and client meetings. My responsibilities included increasing the weekly
staffing. During my first year I was able to increase the division from
$11,000 a week to about $40,000 week and adding 13 new hires in the first
year. I was responsible for employee/therapist salary, interviews,
hiring, yearly reviews, client needs, complaints, establishing new
relationships and maintaining the existing relationships. I am
experienced in using Bond and working with recruitment tools such as
vertical response, cold calling, emails and mail. As part of my duties I
contributed to CSU becoming JCAHO certified and passing the JCAHO audit.
I operated a full desk and was backup and support to the nursing
division.
Medical Staffing Network - 10/26/05 to 8/08/08
Lead Staffing Coordinator/Payroll
I was responsible for managing our employees/nurses and
clients/hospitals. I managed 80 active employees and 20 active clients.
Daily activities consist of customer service, staffing, payroll & human
resources. I am experienced in Health Works. I organized staffing
according to the clients needs and employees availability. Tracking of
past, present and future schedules of all clients. I created applications
and provided all tests to complete this process. All employees must have
appropriate licenses and certification. MSN is a JCAHO certified company
everyone must be complaint. I managed the status daily of all active,
inactive, terminated, and prospect employees. I was the main contact in
the office for both employees and clients. As part of my responsiblities
I provided/processed time cards and checks. My role also included
providing assistance and back up to the Branch Manager.
Weir Floway - 03/05/01 to 4/05/05 (Full) & 01/05/2000 to 03/05/01 (Temp)
Documentation Technician
Communication with customers and scheduling final data. Process orders,
create order files, create instruction manuals, enter orders into data
base, communicate status of orders, review specifications to determine
final data requirements, worked closely with the market team, and test
lab. Worked with Vendors and purchasing department to ensure customer
specifications related to the job are met at all times. Worked with
Microsoft Word and Excel to create table of contents and transmittals.
Target - 11/12/99 to 1/05/2000 (Sales Floor)
Sales Floor
Cashier, Stock Merchandise, and Customer Service.
Merrill Lynch - Summer of 1998 and 3/99 to 6/99 (Temporary Work)
General Office Clerk
General office work, filing, answering phones, collecting data,
organizing client records, keeping records of Financial Consultants
trades and production credit.
Education
High School - Bullard High Fresno, CA.
Graduated in 1999.
Qualifications
Bond, Healthworks, payroll, staffing, word processing, and data entry.
Very strong customer service skills. Have earned team player of the week
numerous times. Completed the course Managing Multiple Projects,
Objectives and Deadlines and received certificate.
Personal Data
I am very organized and dedicated. I enjoying being faced with challenges
and learning new things. In my personal time I enjoy doing things with
my daughter.
References
Business
Marie Cuautle 559-***-**** (Document Technician)
Jessica Roush 559-***-**** (Area Director)
Sofia McClellan 559-***-**** (Senior Buyer
Specialist)
Personal
Mary Wallick 559-***-**** (Aunt)
Kimberly Kochergen 559-***-**** (Sister)
Holli Hovsepian 559-***-**** (Friend)
Letters of recommendation can be provided upon request.
Contact this candidate