Customer Service Manager
Resume:
CURRICULUM VITAE
Shiobhan Terrell
Montgomery, AL 36117
abkcaf@r.postjobfree.com
*Profile
I am a friendly, loyal and clearly dedicated individual who has an ambition to succeed in any
given environment. I am currently seeking a challenging position in the clerical/customer service
field. I love to learn, and I am always up to a challenge whatever the situation. I get along well
with others, and I always have a positive attitude. I am seeking a position where I can develop
and excel while giving my best to your company.
*Education
2000 – 2004 Bachelors of Science
University of Phoenix, Plantation, FL
GPA: 3.4 Bachelors of Science Degree: Information Technology
*Work Experience
9/15/09 – Present Sequel TSI of Tuskegee, Tuskegee, AL
Special Education Teacher
*Assisting general education teachers in the classroom, giving
individualized assistance to special education students in the class,
following goals on the students’ IEP, creating lesson plans, keeping and
preparing grades, conduct IEP meetings, prepare special education
progress reports, use of STI SETS computer program to maintain and
create new IEPs. Teaching a basic skills class.
9/12/07 – 8/27/09 Verizon Wireless, Huntsville, AL
Data Technical Coordinator I
*Assisting customers with troubleshooting wireless handset issues,
features and broadband cards. Submit trouble tickets to the Network
Repair Bureau, following up with customers regarding resolutions, and
placing orders for equipment replacements under warranty. Discussing
billing issues and making recommendations for price plans and features.
Assist supervisor with side-by-side training which tech coworkers,
conduct team meetings to present information on new policies and
procedures.
9/4/05 – 8/10/06 United States Postal Service, Tampa, FL
Data Conversion Operator
*Typing mail information from mail images requested by the computer
program. Required to process 1,500 pieces of mail per hour.
7/5/03 – 8/25/05 MetroPCS, Miami, FL
Sales/Service Associate
*Assisted new and existing customers with daily transactions regarding
handset upgrades, and warranty replacements. Troubleshooting technical
issues with customers’ handsets. Researched complex billing issues, and
taking payments. Assist co workers with coaching on new policies and
procedures with the company.
6/15/95 – 6/27/03 Profit Lawn Service, Miami, FL
Executive Secretary/Office Manager
*Filing, typing and answering telephones. Scheduled appointments.
Dispatched workers to work locations. Created invoices, created and
maintained contracts, and payroll. Maintenance of office equipment.
*Achievements/Skills
Typing 62 WPM
Customer service skills
Use of various computer programs
Data entry
Switchboard experience
*References
References available upon request
Contact this candidate