Customer Service Security

CRIMINAL JUSTICE ? CORRECTIONS & REHABILITAION

Conscientious, adaptable, and hard-working individual with relevant

education and professional experience working with at-risk youth and

delinquent juveniles. Experienced working in both residential and non-

residential facilities in the government and private sectors, dealing with

populations characterized by a wide range of antisocial behaviors. Safety

minded and pratice in punitive and rehabilitative procedures. Able to

establish and maintain control in the face of challenging situations when

required, while maintaining pleasant professionalism with co-workers and

the general public.

RELEVANT TRAINING & COURSEWORK

Successful completion of a liberal education in criminal justice,

applicable to a wide range of work in a variety of positions dealing with

adults and juveniles in the private sector and with public agencies at all

levels of government, including an internship at Belmont County (Adult)

Correctional Facility and coursework in the following areas:

Criminology

Juvenile Delinquency

Interview & Interrogation

Business Law

Police & Society

Sociology

Criminal Procedures

Unarmed Self Defense

Substance Abuse & Addiction

EMPLOYMENT HISTORY

Utility Officer (December 2008 to Present)

Ohio Support Services, Columbus, Ohio

Working in the security field as an on call Utility Officer at six

different facilities throughout

downtown Columbus. Providing protection for the client's workplace,

employees and property, while

demonstrating great customer service. Trained in building evacuation

procedures, fire alarm response,

emergency medical, and documenting incidents reports. Surveillance of CCTV

monitors and completing

interior and exterior tours of the building.

Service Technician (June 2005 to December 2008)

Superior Painting & Services, New Albany, Ohio

Offered high-quality subcontractor services in a timely manner, including

interior/exterior painting, staining, wood work finish, doors, and home

restoration. Working with home owners on a one-on-one basis to find

solutions to their home improvement needs. Troubleshooting issues as they

arise with M/I service representatives to achieve total customer

satisfaction.

Labor Officer (April 2004 to January 2005)

Crossroads Center for Youth/Fairfield County Juvenile Court, Lancaster,

Ohio

Supervised and administered regimented activities to juveniles under a

court ordered labor program as an alternative to detention. Received

instruction from and provided feedback to the Juvenile Director regarding

individual offends. Collaborated with probation officers while monitoring

the progress of individual juveniles. Completed and filed performance

evaluations and reports and performed self-directed duties under minimal

supervision.

Behavior Specialist (May 2003 to March 2004)

New Horizon Youth Center, Bethesda, Ohio

Assisted in the treatment, management, and general care of male minors (9-

18 years of age) in a residential psychiatric treatment facility.

Implemented and enforced disciplinary policies and behavioral management

philosophy and techniques in a controlled social environment. Led small

group outings and recreational activities with resident minors. Provided

feedback utilized for on-going resident evaluations.

EDUCATION

Bachelor of Arts in Criminal Justice

Ohio University, Athens, Ohio

Associate of Applied Science Degree in Corrections & Criminal Justice

Technology

Belmont Technical College, St. Clairsville, Ohio

CERTIFICATIONS ? SKILLS ? MEMBERSHIPS ? ACTIVITIES

Ohio Private Investigator/Security Guard Card

CPR/First Aid Certified

Security related CCTV, Honeywell monitors, Win Pak, Lobby Works

Computer skills (Microsoft Windows XP, MS Word, internet, e-mail)

Employee of the month: March 2009

Knights of Columbus (member)

Athletic (soccer & basketball)

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