Customer Service Manager

Kathrene Bowers

**** ******* *****, ********* ** 93536

661-***-****

abkc9o@r.postjobfree.com

PROFESSIONAL EXPERIENCE

I have 21 years of service in the corporate world. And I have a choired many skills. I am responsible, honest and

discreet. I have an eye for detail. I have many years experience in customer service and appreciate and understand

the need for good customer service. I hold this at a high standard whether giving or receiving. My experience

includes workers compensation adjusting, assistant manager of retail store, supervising clerical staff. I have worked

in retail, and banking so I know the importance of profits, lost product, staff and customer service, completing

reports and accuracy. I am very critical of my own work and give 110%. I am interested in working for a company

that is stable and can offer a wonderful career. Office skills include fax machine, change toner, printers and change

ink, Microsoft Office - Word, Excel, Power Point, Outlook.

Claims Adjustor - Cambridge - 9/30/2002 to 06/30/2009 – Pasadena CA Company Closed Office

Set up and managed billion dollar accounts in workers comp claims, calculated reserves to be put on files,

Contacted the injured worker, Litigated claims, negotiated outstanding liens, re-cooped $1.4 million in

contribution on one file, paid wards, medical bills, supervised clerical staff, maintained high level of

customer service with injured workers, attorneys, doctors, all out side vendors. Designed spreadsheets,

created effective workflow procedures that were implemented, as well as large loss reports, maintained

100% closings of claim files monthly.

Banker/Financial Clerk – Fremont – 06/01/1994 to 09/29/2002 – Glendale CA Company Liquidated

Handled 5 different bank accounts, calculated and maintained actuate accounting of all incoming and out-

going funds, made daily deposits, processed stop pays, voids. I provided internal audits on the claim files.

Were the reserves and expenses adequate, and were payments made timely. Designed financial spread

sheets for the accounting department, Ran switch board, processed faxes, back up supervisor for indexing

department, also worked on special projects for Home office.

Assistant Manager – Avenue – 08/01/1999 to 06/01/2000 – Lancaster CA Part Time Job

Make sure store was clean, put out new stock, took inventory, handled cash register, and processed all

returns, voids or exchanges. Dealt with any problems that arose during my shift, may it be from

customers or employees. Closing store, nightly paper work, counted out cash doors, receipts, credit slips,

prepared deposit for following morning drop, accounted for any losses or shortages that may have

occurred. Set alarm system when leaving store. Opening on weekend, made morning deposits, set up new

displays, ran store same as evening shift, inputted payroll in to computer every week. Maintain

professional atmosphere, make sure employees were providing good customer service at all time, and

doing their job, employee performance appraisals all based on company guide lines.

Education/Designations/Affiliation

Self Insurance Certificate – CA,

Insurance Education Association Certificate - WCCA

Lancaster Work Source Academy of Learning

Tax Incentive Voucher

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