D. DIANE ROWLAND

**** ********** ***** ***** abkc8m@r.postjobfree.com

Houston, TX 77069-1737 832-***-**** Mobil

Professional Objective

Business Development position with an engineering firm specializing in onshore, offshore,

international engineering services to the utility, oil and gas industry where my industry

relationships, client trust and confidence can be utilized to grow a company and a client base;

where persistency, tenancy and consistency of work standards and ethics are recognized; where

sound business judgment and creativity are desired to achieve corporate goals. Travel desired.

Experience

Account Manager, Gulf Interstate Engineering Company, Houston, TX 2008-Present

Manage multiple contacts in accounts, resolve issues, identify and secure new opportunities,

develop new business with midstream companies; work and coordinate with senior management for

planning presentations; develop relationships with project managers, corporate officers and procurement

specialists at operating,exploration and utility companies; host clients at sports, dinner functions.

- During 2009 and early 2010 brought in 29 RFP’s

- Reestablished business relationship with major company that closed Gulf out for 15 years

- Rebuilt relationships with two other companies in similar circumstances

- Research opportunities; follow up with discovery meetings to determine mutual interest

- Retain clients long term by maintaining frequent contact and communication

- Negotiated new MSA with Fortune 500 firm to expand service opportunities

- Secured MSA’s and Multi Year Agreement with operating companies

- Monitor competitor activities

Industrial Manufacturer’s Representative, Doherty Associates, Houston, TX 2006-2008

Represented 16 machine shops that manufactured engineered parts for Original Equipment

Manufacturers, required learning technical knowledge; targeted multiple levels of organizations from

senior level executives, procurement and supply chain managers to engineers .

- Identified, secured $75,000 in new business per quarter, up 50%

- Isolated customer constraints, needs, market conditions to customize sales solutions

- Secured over $150,000 in new business in new markets

- Met regularly with current customers, resulted in customer satisfaction

- Conducted interviews to ensure solutions met accounts business goals

- Received references for present position from President and SVP of two of the manufacturers

Executive Account Manager, Al-Razaq Computing Services, Houston, TX 2005-2006

Sold IT network and compute repair service agreements to small businesses; identified prospects

through field cold calling, database research, surveyed equipment and network to determine prospects

needs and request appropriate technician.

- Increased customer base by 25%

- Provided Customer Service to existing and new accounts

Sales Executive, Marcus Evans, Inc., Houston, TX 2004-2005

Sold technical education and business conference seats to senior executives, project managers and

engineers in utilities, energy, oil and gas industry. To intelligently communicate with candidates required

research, study of topics and related industry papers.

- Assigned new project every 3-months, generated approximately $30,000 revenue

- Developed ongoing relationships that resulted in additional sales and referrals

ENGlobal Corporation, Houston, TX 2000-2003

Western Region Sales Manager, ENGlobal Constant Power

Managed, contracted with independent sales representative companies to sell industrial battery

chargers into new markets; developed strategic business plan, identified, selected and negotiated contracts

that resulted in sales and product recognition.

- Trained sales representatives on technical operation of industrial battery charger

- Coordinated, planned trade shows, always stayed within budget

- Conducted joint sales calls that resulted in product tests and sales

Business Development Representative, ENGlobal Engineering

Developed national business with Fortune 500 corporations, leveraged existing relationships to

identify and gain access to corporate decision makers resulting in high-level new relationships and long-

term national contracts.

- Generated more revenue in 1-year than predecessor did in previous 4 years

- Customized Statement of qualifications for each prospect which increased bid ratio

- Managed account relationships, communication with clients

- Teamed with VP of Business Development, Engineers for joint sales calls

Business Development Representative, Vanguard Environmental Engineering, Houston, TX

1999-2000

Maintained relationships with established environmental services clients, sold them 2-year

renewal contracts; cold called and sold services to new businesses. Targeted electronic manufacturers,

platers, transportation and pipeline companies and small energy generating operations.

- Exceeded or made quota

- Resolved client issues

- Retained assigned client base

- Gained access and opportunities with resistant prospects; turned them to clients

Destination Manager, Marriott Vacation Club International, Santa Ana, CA 1995 -1999

Managed, motivated, inspired 42 outbound call center associates and managers to meet regularly

changing corporate demands; required flexible management, imaginative incentives and superior people

skills to maintain associate morale; developed condensed training programs that met corporate and HR

policies while satisfying judicial constraints. Consistently met or exceeded sales goals, customer service

objectives; had the lowest turnover in the call center and high associate job satisfaction .

- Provided 1,215 qualified prospects weekly to 5 resorts that resulted in closed sales

- Served on Interview Board for selection of new managers

- Wrote telemarketing training manual that met company policies and practices

Memberships

- Southern Gas Association

- Houston Pipeliner's Association

- Women Energy Network

Education

Bachelor of Arts Degree

California State University, Fullerton

Concentration: Business Administration

Emphasis: Sales Management

Certificates: University of California, Irvine

Hazardous Materials Management

Environmental Auditing

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