Customer Service Administrative Assistant

Lauren J. Smith

*** ******** ***. *******, *** York 14215

************@*****.***

Objective: To be apart of a working community that allows me to use the gifts and talents I possess, in a

positive environment.

Education:

1997–2003 Roberts Wesleyan College – Rochester, NY

BA Communication – Concentration Music

Experience:

11/05-2/09 GHI- Buffalo, NY

Administrative Support-Telemarketing Sales Dept.

1Prepared, copied and distributed daily incoming messages from Fax and email

2Maintained application in databases, created Excel databases

3Signed for packages, answered phones, maintained supplies for Healthcare Info. Kits

4Helped with special projects

7/05-8/05 PUSH Physical Theatre- Rochester, NY

Apprentice for Movement Theatre

• Learned/Developed Dance, Acting Techniques, Mime and Improvisation

• Toured originally created pieces in different venues

2/04 – 11/05 SPS Temporaries, Inc. – Buffalo, NY

Administrative Assistant/Receptionist;Temporary Employee

• Answer phones, forward calls and take messages

• Schedule appointments/ Administer Clerical and Industrial evaluations

• Distribute applications, Tax forms and I-9 forms to the proper departments/ Prepare timesheets

• Filing, Photocopying & Correspondence; letters memos etc.

• Alphanumeric Data Entry

• Maintain online injury database and employee files

7/04 – 8-04 Global Partners – Middle School #8, Liuzhou, Guangxi, P.R. of China

ESL Teacher– summer

• Taught conversational English to middle school students

8/02 – 8/03 Suds Cleaning Service – Macedon, NY

Team Cleaner

• Ensured the residences were cleaned to the specifications of the customer

8/01-6/02, 9/03-12/03 Tim Horton’s –Williamsville, NY; Gates, NY

Customer Service/Server

Took orders via headset at drive-thru window /Operating computerized cash register

•

• Prepared beverages sandwiches, soups and baked goods

Internships/Other Life Experience: Urban League of Rochester – Assistant to Program Director, PUSH

Apprenticeship 2005; Roberts Wesleyan College Chorale – Promoter, Participated in missions trips

Austria, Texas, France, Hungary, China, Mexico and New York City; independent artist in the making;

worship leader.

Experience working with: MS Word, Excel, PowerPoint, Access & Outlook Express

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