Customer Service Sales

Carl Duncan

**** ********* **. ******, **. ****5

Cell 706-***-**** abkc5r@r.postjobfree.com

Retail Sales/Customer Service/Management supervision/IT

Associate degree graduate in Computer Information Systems with retail and

management experience. Owned and operated floor covering business providing

customer service, project management, and follow up on post sales. Trained

and supervised employees including scheduling and payroll. I grew up in a

retail auto parts environment providing sales and customer service. I work

well in group settings and team environments as well as individual

situations. Professional attitude with a philosophy of any job worth doing

is worth doing well.

Areas of Expertise:

. Hardware Installation

. Software Installation

. Troubleshooting

. Training

. Management

. Project Management

. Upgrades

. Maintenance

. Customer Service

. Sales

Technical Proficiencies:

Platforms: Windows 9x/NT/2000/XP

Networking: LAN, 100BaseT Ethernet, sharing/permissions, network

printer installation, TCP/IP, e-mail setup, users

and domain

Tools: Norton/AVG/McAfee virus protection utilities, Norton utilities

and Ghost, Microsoft Office Suite (Word, Excel, PowerPoint,

Access, Outlook), Executive Software Diskeeper, system tools and

backup

Professional Experience:

Computer Technician

2005-present

Work on an on call basis providing repairs, upgrades and maintenance for

the general public and small business. Have designed systems to specific

specifications to fall within specified budgets. Provided training on a

variety of software and instruction on backup and maintenance procedures.

Performed imaging and software updates and add-ons.

Key Achievements:

. Designed and implemented PC Based security camera system. Built the PC

to handle the requirements and set up the software and cameras. Kept

the cost within specified budget costing approximately half the price

of comparable systems.

Elbert County Board of Education

Substitute Teacher 2005-

2006

Managed classroom, maintained discipline, provided instruction on

assignments, assigned daily work to be completed. Provided log of

activities for the classes, supervised all activities assigned and I

provided assistance to students when needed.

Carl's Floor Covering

1991-2002

Owner/Installer

Provided floor covering installation and sales for contractors and the

general public. Provided estimates and scheduling of jobs. Trained and

supervised employees. Managed onsite installation procedures and specified

timetables. Interacted one on one with customers dealing with satisfaction

and post installation procedures. Maintained records for warranty on all

completed jobs. I worked on billing, payroll, and employee schedules on a

daily and weekly basis.

Key Achievements:

. Grew business 30% over ten year span, expanding coverage area and

customer base by word of mouth and maintaining customer satisfaction.

. Implemented installation procedures that reduced installation time.

. Maintained a high customer satisfaction level.

Scales Floor Covering

Installer

1988-1991

Installed floor covering, maintained equipment, monitored supplies, cleaned

and maintained work area, interacted with contractors for any safety and

time monitoring concerns. Trained on all aspects of floor installation,

customer interaction, and pricing and billing. Trusted on solo

installations and helped to build customer base.

. Earned the trust of local contractors for their floor covering needs.

Georgia Synthetics

Yarn transporter

1987-1988

Maintained supply of yarn in weave room, removed full rolls of carpet

backing from looms, monitored yarn supplies on looms, provided maintenance

of looms, operated fork lift, operated looms for weavers on break.

Education and Credentials:

Associate/ Computer Information Systems

Athens Technical College Athens, Ga.

GOAL Award Nominee

Professional Certifications:

Affiliations

. Comptia, A+

. Working on NET+

. Georgia Work Ready - GOLD +

. Phi Theta Kappa National Honor Society

National Career Readiness Certificate

Level: GOLD +

Issue Date: 9/13/10

Certificate # JHB8JWVXT13K

A GOLD National Career Readiness Certificate is awarded to an individual

who scores a Level 5 or above on all WorkKeys assessments-Applied

Mathematics, Locating Information, and Reading for Information. This

credential is registered with ACT in the National Career Readiness

Certificate database and may be verified at

https://myworkkeys.act.org/mwk/emCertDetails.do?

Contact this candidate