Manager Customer Service

David Raines

**** ******* **** **. #**

Cameron Park CA. 95682

Ph: 530-***-**** Cell: 816-***-****

***********@*****.***

OBJECTIVE: To except a position with an employer that is up to date with today’s technology &

Equipment, to apply my strong management and customer service skills to benefit and profit a

department and company, while controlling operational cost of the department. And exceeding

financial goals of the company.

QUALIFICATIONS

Managing people & multi tasking is something I take pride in, I understand the statement staying

until the job is done. My solid Leadership and people skills benefit both company and customer.

EDUCATION

Diploma Plattsburg High School 1978-1981

Central Mo State University 1981-1983 Business

Certified Diesel Mechanic 1984

Maple Woods Community College 1989 Machinist Certification

Maple Woods Community College 1990 - 1991 Associate degree Business

Windows Operating system 95, 98, NT, Vista, XP, office, works, Excel, Quick Books AS400,

Certified BobCat & Forklift Operation and Safety, 2000

Certified On Operations and Safety Training Forklift, Sky Jack, JLG, 2007

EMPLOYMENT

Clay Equipment Inc. 2001-2010

Service Manager

• Manage multiple resources to meet repair goals, and parts sales, Hired, train and developed 16

parts employees & service Techs, maintained financial standards by monitoring and reducing

costs, maintained a healthy and safe work environment by Enforcing OHSA and corporate

standards, scheduled repairs in shop and at customers location. Parts sales and customer

relations, processed work orders for billing and warranty labor & parts claims, resolved customer

complaints.

Griffin Wheel Inc. 1998-2001

Production Supervisor

• Supervised 12 tech production line of the molding department of a steel foundry. Schedule

daily work load, evaluation of tech’s, repaired brake downs to keep down time to a minimum,

assisted in the evaluation of operator’s performance & reviews.Safety Board member, ISO 9000

team member. Trained employees for machine operation including Bobcat & Forklift

certification

Consolidated Freightways Inc. 1989-1998

Terminal Service Manager

• Managed service fleet operations for repair of semi trucks and trailers in a 17 tech’s 3 service

writer’s shop. trained techs in the use of equipment and repair procedures, scheduling of repairs

in shop and dispatched road repairs, maintained financial standards by monitoring and reducing

cost, trained techs in OSHA and DOT laws and corporate regulations, tracked and issued PM

service.

Raines Farm’s & Trucking Inc. Birth -1990

Farm Operations Manager

• Operations Manager for multiple Raines family farms., Managed crop cultivation, live stock

production, 12 person harvest crew for local and out of state Transportation and cultivation of

crops, hiring, Training & evaluation of employees, fleet 64 pieces of equipment maintained from

repair to rebuild

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