Customer Service Management
Resume:
Jeanne "Aimee" DuVernay
Baton Rouge, LA 70809
225-***-**** (Home)
225-***-****(Cell)
******.********@*****.***
OBJECTIVE: A challenging position allowing me the opportunity to utilize
communication, human resource, and sales skills.
EDUCATION: Bachelor of Science in Management, University of New Orleans
May 2004
GPA 3.2
National Honor Society
Awarded for Excellence in Academics by the University of New Orleans
EXPERIENCE: Shaw and HGI, Road Home Program Analyst II
Baton Rouge, LA December 2007 to
Present
Working with the property
team to insure all state property is accounted for; working
with file management to assure that all closing grants are
accurately reported, and all closing documents of
homeowners are kept in order and in strict confidentiality.
Running a variety of reports to verify all procedures have
been followed.
Whitney National Bank,
Analyst
Metairie, LA November 2006 to September 2007
Insuring that Currency
Transaction and Regulation C and Regulation D reporting is
being performed accurately and in accordance with Federal
Regulations and Procedures.
Capital One, Personal
Banker
Metairie LA July 2006 to October 2006
Responsible for developing and managing customer relationships.
Providing high quality financial advice through investment
products and services
Capital One, Adjuster II
New Orleans, LA September 2005 to July 2006
Responsible for providing exceptional customer service in
the loan service department, specializing in post-Katrina
issue management.
Student Service Coordinator, University of Phoenix
Metairie, LA January 2004 to March 2005
Had responsibility of coordinating classes, assisting students with
issues, helping faculty with a variety of problems.
Responsible for employee development activities and
employee screening activities
COMPUTER SKILLS: All Microsoft office version programs
REFERENCES: Available upon request
Contact this candidate