Manager Customer Service

Timothy A. Rands

*** ******* **.

Bellevue, NE **005

402-***-**** ********@*****.***

EXPERIENCE

August 2006- Emser Tile & Natural Stone

Present Operations Manager

• Manage the facility and the branch inventory

• Review and approve all purchases for the Omaha branch

• Responsible for leading projects involving new products

• Manage freight inbound and outbound

• Responsible for full compliance with Company Policies and Procedures

• Handling of all the money for the Omaha branch

• Job site inspections

January 2002- Sunderland Brothers Inc.

August 2006 Inside Sales (Customer Service)

• Sales of flooring and supplies

• Assume expanded responsibilities in Managements absence

• Assist in consumer needs on installation of products and tools

• Proven history of improving sales and increasing profitability

• Maintain a high level of consumer satisfaction

Warehouse

• Controlled Inventory

• Managed shipping and receiving

• Evaluated and completed orders

• Operated a forklift

• Maintenance

December 2000 - T Hansen Construction, Inc. - Omaha, NE

January 2002 Construction

•Operated & Maintained heavy equipment and trucks

•Tendered for bricklayers

November 1994- Deepwater Chemicals, Inc.- Woodward, OK

December 2000 Logistics Manager

•Managed Shipping and receiving

•Negotiated freight pricing

•Controlled inventory

•Ordered warehouse supplies as needed

•Exports/ Imports – Managed shipping of hazardous materials (air, ground, ocean)

•Developed procedures related to shipping and receiving

•Managed the warehouse

•Maintenance in warehouse

•Facilitated employee development through motivation and training

•Managed personnel issues

•Operated and trained on forklifts

March 1993- Home Valu- Inver Grove Heights, MN

October 1994 Warehouse Manager

•Managed shipping and receiving

•Facilitated employee development through motivation and coaching

•Managed personnel issues

•Controlled Inventory

•Ordered warehouse supplies as needed

Affiliations/Training

United States Marine Corp. June 1981- June 1985

Maintenance Training December 1991- June 1992

Export Operations Workshop October 1999

Hazardous Material Transportation (CFR49) October 1999

Class B license & Bus license October 1994- Present

Import Documentation & Procedure certificate March 2000

NAFTA Certificate March 2000

Tile installation and grouting procedure training June 2002 – Present

Men’s leader at Bellevue Christian Center June 2005- Present

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