Customer Service Sales
Resume:
Q uintabitha M itchell
Albany, GA. 31701
abkc4r@r.postjobfree.com
_______________________________________________________________
Objective:
A highly energetic, results-oriented, articulate, professional seeking to combine outstanding
academic training with excellent work experience to make a significant contribution in the
customer service field.
Core Strengths:
TTY/ TDD trained 65 wpm Relay Experience
Communications Collections Vendor Relations
Phonetic Alphabet Quality Control Multi -Tasking
Networking Data Entry Documentation
Professional Experience:
Teleperformance, Help Desk Support Technician, Customer Care Rep 2008-2009
* Deliver prepared sales talks, reading from scripts that describe products or services, in order
to assist customers in rebooting dsl services
* Explain products or services and prices, and answer questions from customers.
* Obtain customer information such as name, address, and payment method, and enter orders
into computers.
* Record names, addresses, and purchases.
* Adjust sales scripts to better target the needs and interests of specific individuals.
* Telephone to respond to correspondence from customers or to follow up initial sales contacts.
* Maintain records of contacts, accounts, and orders.
* Performed desktop support to over 475 employees in person and by telephone.
* Built and maintained computer systems and performed memory upgrades.
* Answer user inquiries regarding computer software or hardware operation to resolve
problems.
* Enter commands and observe system functioning to verify correct operations and detect
errors.
* Set up equipment for employee use, performing or ensuring proper installation of cables,
operating systems, or appropriate software.
* Install and perform minor repairs to hardware, software, or peripheral equipment, following
design or installation specifications.
* Maintain records of daily data communication transactions, problems and remedial actions
taken, or installation activities.
* Read technical manuals, confer with users, or conduct computer diagnostics to investigate
and resolve problems or to provide technical assistance and support.
* Refer major hardware or software problems or defective products to vendors or technicians
for service.
* Develop training materials and procedures, or train users in the proper use of hardware or
software.
Hamilton Relay, Communication Assistant 2008-2009
* Follow ethical codes that protect the confidentiality of information.
* Identify and resolve conflicts related to the meanings of words, concepts, practices, or
behaviors.
* Translate messages while keeping up with voice users by entering correct text into the
computer for it to be relayed to a tty user and vice versa.
* Proofread, edit, and revise translated materials.
* Check translations of technical terms and terminology to ensure that they are accurate and
remain consistent throughout translation revisions.
* Read written materials, such as legal documents, scientific works, or news reports, and
rewrite material to caller’s specifications.
* Refer to reference materials, such as dictionaries, encyclopedias, and computerized
terminology banks, as needed to ensure translation accuracy.
* Type at an accuracy of 95% at 65 wpm
* Compile terminology and information to be used in translations, including technical terms such
as those for legal or medical material.
* Listen to speakers' statements to determine meanings and to prepare translations, using
electronic listening systems as necessary.
Contact this candidate