Customer Service Sales

Carin C. Menzie

585-***-**** ? abkc4k@r.postjobfree.com

Charismatic Sales/Customer Service Professional!

Industrious and results-focused Sales/Customer Service professional

offering more than 4 years experience in direct sales and customer service

as well as over 20 years experience with internal customers throughout the

manufacturing and distribution environments. Recognized for the ability to

learn new tasks quickly, identify areas for improvement, persevere in

problem solving, negotiate, and work well with others. Talent in building

strong, trustworthy relationships with customers, managers, subordinates

and co-workers.

Professional Experience

ITT - Goulds Pumps, Seneca Falls, NY

04/10 - present

Buyer

. Using MRP and other ordering methods to purchase domestic and

international pump castings, hardware and components for

production and repair orders.

. Accessing shared drive to update information for repair orders

. Prepare charting with stock outs, late and early receipt numbers

for Lean Manufacturing Gemba walks.

. Acknowledging PO's and making price/delivery changes and

cancellations in AS400.

. Placing, updating, or canceling PO's based on BOM adds/deletes

and reschedule in/out MRP messages.

VWR International, West Henrietta, NY

11/01 - 01/09

Direct Sales Representative

. Sold laboratory, safety and controlled environment supplies to a

variety of laboratories - Food & Beverage, Industrial, Waste

Water/Water Treatment facilities and Environmental Testing

Agencies.

. Supervised and assisted 4 employees surrounding training on

internal ESS system

. Maintained and consistently gained market share in sales

territory with growth from $1.5M to $1.9M.

. Received recognition for 12% growth in 2007 for growing existing

accounts and introducing new business.

Purchasing Agent

. Purchased chemicals, balances and other scientific supplies from

domestic and international suppliers for sales through

distribution in the Science Education market.

. Spearheaded and managed divisional, two year cost savings

project yielding over $100K in COG savings.

. Worked with Marketing and department heads to insure product

quality and cost reduction based on divisional product

quantities.

. Maintained supplier contractual agreements by sending out RFQs,

RFPs, meeting with supplier reps to negotiate pricing and

meeting quality standards while making catalog deadlines with

any necessary changes.

. Managed excess and obsolete inventory and expedited products

with suppliers.

Buyer - AJL Manufacturing Incorporated, Rochester, NY

5/01 - 11/01

. Procured components, MRO items and services and expedited

with suppliers when necessary.

. Gathered and analyzed information for supplier delivery

performance graphing and reporting on a monthly basis.

. Created supplier delivery certificates using PowerPoint

template and sent to suppliers.

Purchasing Coordinator - Nationwide Precision Products Corp, Rochester, NY

9/98 - 12/99

. Purchased and expedited raw castings, hardware and

corrugated packaging supplies for machining and automotive

industry and in-house assemblies, as well as aiding Sales

and Engineering in introducing new products.

Carin C. Menzie

Page Two

Professional Experience continued...

QualiTROL Corporation, Fairport, NY

5/89 - 8/98

Supervisor/Shipping Coordinator -

. Supervised shipping department employees, prepared export

documentation, negotiated with freight companies, scheduled

pick-ups and set-up new shipping systems.

Buyer -

. Negotiated pricing and used a KANBAN system to order

hardware, corrugated packaging supplies, and electronic

components for a Just-in-Time production process. Managed

rejected material, attended QC meetings to create and

discuss CARs and RMAs when applicable and followed through

on problem resolution.

ISO 9001 Auditor -

. Created questions, performed cell and internal systems

audits, generated flowcharts of work processes several

times a year and followed up with corrective action

requests (CAR).

Production Control Assistant -

. Updated computer information according to inventory and

production output based on component and sub-assembly

usages on bills of material (BOM). Also prepared

documentation for daily and weekly export shipments as part

of a dual role as Shipping Coordinator.

Member, Customer Service Improvement Team -

. Created and analyzed flowcharts of the entire Customer Service

process and suggested and initiated improvements.

Education

State University of New York College at Fredonia, Bachelor of Arts,

Psychology; minor in Sociology 8/85 - 5/89

Skills and Training

? Advanced in Microsoft Word and Internet Explorer ? Proficient in

Microsoft Excel and Lotus Notes ? Knowledgeable in PowerPoint

? Course completion certificates in Customer Centric Selling, Next

Generation Negotiating, and Excellence in Service

? Strength in foreign languages, specifically Spanish and French, also took

an ASL (American Sign Language) Continuing Education course

Activities

? Brown belt in Karate ? bowling ? running ? interior decorating ? bird

watching ? Oenology ? singing

Contact this candidate