Customer Service Manager
Resume:
Brandi Kay Moegelin
Apt #***
Cedar Park, TX 78613
*************@*****.***
Work Experience
July 2007 to Present
Steiner Ranch Master, Residential & Commercial Associations
12550 Country Trails Lane
Austin, TX 78732
512-***-**** x24
Architectural Coordinator/On-Site Property Management
Review plans submittals for custom, spec, commercial and modifications to
ensure that all plans meet or exceed the Residential or Commercial Design
Guidelines. Act as the liaison between four separate committees, three
different boards and the property owners. Oversee the general build
practice to meet the Residential or Commercial Design Guidelines along with
any city or county regulations. Inspect all builds and improvements before,
during and at completion. Help govern the D.A.D.'s, C.C. &R.'s, Bylaws,
Residential Design Guidelines and any other governing documents bestowed of
the Associations. Help regulate the greenbelt area and Bird Preserve
protection.
March 2007 to August 2007
First National Mortgage Sources of America
6836 Austin Center Blvd
Ste 255
Austin, TX 78731
512-***-**** X101
Mortgage Consultant
Build pipeline by prospecting leads for VA mortgages and conventional
loans, loan origination and pre-qualify, lock and follow loans thru
approval with current lenders. Handle all procedures of the mortgage loan
process from pre-qualification to Funding of the loan (closing). Maintained
own loan origination percentage equal to the senior loan officer, since day
3 of employment.
December 2006 to September 2009
Prudential Realty Plaza
435 Nichols Rd
3rd Floor
Kansas City, Mo 64112
Realtor
Licensed Real Estate Salesperson in Missouri and Kansas. I supplied sales
support to the Prudential office by aiding them in referrals and leads to
future buyers and listers. Board duty for any walk-in clients or customers.
Networking with other local and affiliate Realtors to strengthen existing
cliental base and referrals.
June 27th 2002 to November 15th 2006
Auto Mart Magazine, Cox's Auto Trader
525 Round Rock West Dr
Ste 275
Round Rock, TX 78681
Sales/Office/Circulation Manager
Sales- To cold call on prospective clients while maintaining existing
accounts for print and online advertising purposes.
Office Manager- All office duties, accounts recv. and payable, data entry,
collection accounts, HR and employee welfare. Provide training to new Sales
Reps and assist with monthly and yearly financials.
Circulation Manager - In charge of all 18 routes, drivers and 1 assistant.
Developing new routes and new solutions for day to day distribution
problems. Recruiting and training for all drivers, responsible for the
distribution of 35,000 magazines weekly.
November 1999 - June 2002
Austin Diagnostic Clinic
12221 N MoPac Expwy
Austin, TX 78759
H.I.M. Departmental Trainer
Assisted in implementing the electronic medical records system (EMR,
Logician, Meditech), assist in training and support for the Physicians and
staff with the hand held palm base for the EMR. Train all new employees,
providing them with the knowledge and skills to productively complete the
tasks assigned to the position. To update and educate all employees on
chart order, develop new training classes for the continuing employee
education. To provided coverage in areas that are down or back logged.
Provide support in the release of information department.
May 1998 - October 1999
Allen's Boots
1522 S. Congress Ave.
Austin, TX 78704
Buyer/Manager
In charge of purchasing and distributing all incoming products. Basic
management duties, public relations, computer and general phone duties.
Interview and train all new associates on basic merchandise knowledge,
computer and customer service skills. Merchandise and update all area
stores, shipping and receiving, accounts receivable and payable.
Skills
I am highly motivated, a team player, a self-starter, a challenge seeker
and highly capable of multi-tasking. Computer, Point, Lead Manager,
PeopleSoft, Meditech, IDX, Logician, Windows 95-XP, Microsoft, Excel &
publisher, Pixel, cuteFTP, Enterprise One, JD Edwards, AIQ, Photoshop, DVI,
CTS, Retail Pro, Quick Books, Quicken, Adobe, palm pilots, private
software, microfilm and disc, general phone and intercom systems. 10-key,
copier, shredders, numeric and alpha filling systems, digital senders and
all advanced office products.
Accomplishments
Personal
2004 Mrs. Georgetown Texas, United America
2005 Mrs. Georgetown Texas, United America
2005 Mrs. Texas Directors Award
Professional
Austin Diagnostic Clinic-
Over 35% pay raises three reviews in a row. Contributed to lower employee
turn over and retention in the Health Information Management Department.
Decreased the turn over time and increased the revenue received in the
Release of Information Department.
Auto Mart Magazine-
I added to the growth of the magazine in the distribution department from
18,000 copies to 35,000 distributed weekly. Contributed in taking the
revenue from $24,000 to $38, 000 in the 3rd year of employment. Aided the
office in receiving the 2006 Award for the most revenue growth, by lowering
overhead and increasing advocacy with client retention.
Steiner Ranch Master, Residential & Commercial Associations-
High volume of customer service and attention to detail, facilitated and
achieved excellent builder and property owner rapport, have progressively
raised building standards and working aggressively to reach the completion
of 4200 single family homes (currently 3800 completed), 12 commercial
properties and four condominium tracts to reach total build out of the
community.
January 15th, 2007-
Amy M. Giommetti, Editor in Chief, Metropolitan Registry
Received a formal consideration for inclusion into the 2007/2008 edition
from Metropolitan Who's Who Among Executive and Professional Women "Honors
Edition" of the Registry.
License
CMCA, completed course and scheduled exam in August 2010
Missouri Real Estate Sales# 200-***-**** - Expired
Education
Colorado Tech. - Online, MBA program focus in property management -
Currently Attending
Kansas State University, General College
Career Education Systems, Realtors Licensing
References
Michelle Kuharski - 512-***-****- Auto Mart Magazine
Beth Meyers - 512-***-**** - Steiner Ranch
Ernie Morse - 210-***-**** - Auto Mart Magazine
Lisa Rankin - 512-***-**** - Austin Diagnostic Clinic
Colby Pyle - 512-***-**** - Mrs. Texas United America 2006
Steven Scherer - 512-***-**** - Personal Friend
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