Customer Service Manager

Tara L. Kirsch

*** ***** ***** ****

Lebanon, Pennsylvania 17042

610-***-**** Residence 610-***-**** Cell

abkc3m@r.postjobfree.com

PROFESSIONAL STRENTHS____________________________

• Results oriented team player who leads and motivates to achieve optimal performance

levels.

• Capacity to relate to all levels of management, staff and customers cultivating positive

rapport and nurturing relationships

EDUCATION/ SUMMARY OF QUALIFICATIONS________________

Alvernia University; Reading, Pennsylvania

Studied in Forensic Science/Criminal Justice and Psychology

August 2004- May 2006

Course Study: Completed criminal justice, psychology programs.

Hamburg Area Junior/Senior High School; Hamburg, Pennsylvania

Diploma, June 2004

Qualifications: Management skills, Proficient in all Microsoft Office/Open Office Programs i.e.

Word, Excel, PowerPoint, Access; Emedsys Medical Systems; Created databases, spreadsheets,

tables based off acquired information through QuickBooks; Attained customer service and

business skills through various speech/writing and business courses

Certification: CPR certified

EMPLOYMENT HISTORY____________________________

Reading Endoscopy Center; Wyomissing, Pennsylvania Receptionist

January 2010 – Present

• Filing

• Answering phones

• Scheduling surgical appointments

• QI Committee

• Creating reports for physicians

• Chart audits

• Credentialing

• Medical records/pathology processing

• Billing/Account collections

• All front office duties

Planned Parenthood; Reading, Pennsylvania Center Supervisor

April 2008- January 2010

• Filing

• Medical records processing/documentation

• Scheduling appointments

• Insurance verification; precertification, billing processing

• Oversee all front office duties; check in/check out; answering phones

• Cash management

• Payroll reporting

• Employee scheduling/management

• Inventory control

Mobile Pros Communications T-mobile; Reading, Pennsylvania Store Manager

January 2008- April 2008

Responsibilities:

• Customer service

• Reporting of payroll, inventory, and commissions

• Scheduling

• New hire training

• Commission calculation and reporting

• Supervision of all operations

• Training on current and future products and services

• Created databases of sales fluctuation and percentages

One Wireless World; Lancaster Pennsylvania Store Manager/ Business Office Consultant

May 2005- January 2008

Responsibilities:

• Created scheduling and business plans

• Performed customer service

• Addressed customer needs

• Reported commission and payroll

• Scheduled meetings

• Supervision of daily operations and paperwork

• Screening applicants

• Inventory control

• On site follow-ups at local businesses

AWARDS AND ACHEIVMENTS_________________________

Sprint Player of the Year- Leading Consultant 2005-2006, Manager Of The Year 2007,

Location Of The Year 2007, Business Consultant of the Year 2006, Office Employee Of The

Year 2007

REFERENCES__________________________________

REFERENCES AVAILABLE UPON REQUEST

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