Customer Service Manager

R sum

Terra Lynn Hodge

*** *. ********** **.

Tuttle, OK 73089

405-***-****

Education:

May 1999 Bachelor's of Science in Human Environmental Sciences

Family and Child Development

University of Central Oklahoma

G.P.A: 3.67

1996. Curriculum: Elementary Education

Hillsdale Free Will Baptist College

G.P.A.: 3.64

Professional Work Experience:

2009-2010 Lil Learner's Academy

Teacher/Program Coordinator

. Parent Interaction

. Organize Schedule

. Help maintain safety standards

. Gather and organize learning material

. Develop newsletters

. Community interaction

. Maintain and update records and files

2009. KidsQuest Learning Center

Director

. Parent Interaction

. Maintain Filing

. Process Payments

. Organize schedule

. Oversee teachers

. Maintain safety standards

. Answer Phones

. Gather and organize learning material

2005. WorkMed Benefits / Associated Underwriters, Inc.

Claims Assistant / Executive Assistant

. Pay medical bills

. Print checks

. Customer service

. Create files

. Maintain filing

. Answer phones

. Maintain Fax Machine

. Create and maintain spreadsheets

. Type letters

. Prepare for business meetings

2002-2003 Cosmetic Surgery Center

Receptionist

. Customer service

. Assist in consultations

. Create and maintain charts

. Schedule appointments

. Prepare surgical packets

. Confirmation calls regarding existing appointments

. Laundry (sheets, blankets, gowns from surgeries)

2001-2002 Westminster Child Care Center

Teacher

. Teach and care for toddlers

. Parent interaction

. Gather and organize learning material

. Clean and organize classroom

2001. Lifeline Medical Solutions

Office Manager

. Answer telephones

. Maintain fax machine

. Data Entry

. Prepare scripts to send to Doctor's offices

. Customer service

. Maintain spread sheet

. Follow-up with Doctor's offices

. Prepare delivery forms

Internships and Field Experience:

Spring 1999 University of Central Oklahoma

Family and Child Development Practicum

St. Anthony Therapeutic Foster Care

. Updated foster parent and client charts

. Organized foster care forms

. Accompanied therapist to clients' homes for individual

and family therapy

. Assisted in planning and attended monthly group meetings

. Attended meetings for: agency, DHS, child placement,

and day treatment

References available upon request.

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