Manager Customer Service
Resume:
Crystal K. Walker
*******.*.******@**.****.***
Cell: 315-***-****
WORK EXPERIENCE
Jefferson Dental Family Health
Insurance and Finance Manager
Watertown, NY 13601
Performs, delegates, and oversees a variety of managerial and
administrative duties while working closely with the managing dentist.
Responsible for coordinating all staff activity within the office to
maximize patient flow, productivity, and teamwork. Other duties include,
but are not limited to, patient relations, scheduling, account maintenance,
consultations, treatment sales, and payment arrangements; quality
management; personnel matters and employee performance; reporting, billing,
and bookkeeping; cash and payment reconciliation; employee work schedules;
Company policy and procedure compliance; OSHA, HIPAA, and Code of Safe
Practice compliance; responsible for promoting a safe and productive work
environment with minimal stress.
Sunshine Dental, P.C.
Insurance and Finance Manager
Watertown, NY 13601
Performs, delegates, and oversees a variety of managerial and
administrative duties while working closely with the managing dentist.
Responsible for coordinating all staff activity within the office to
maximize patient flow, productivity, and teamwork. Other duties include,
but are not limited to, patient relations, scheduling, account maintenance,
consultations, treatment sales, and payment arrangements; quality
management; personnel matters and employee performance; reporting, billing,
and bookkeeping; cash and payment reconciliation; employee work schedules;
Company policy and procedure compliance; OSHA, HIPAA, and Code of Safe
Practice compliance; responsible for promoting a safe and productive work
environment with minimal stress.
590th FRG
Fundraiser Committee Chairperson
Fort Drum, NY
Coordinates with the FRG leader and special events coordinator on upcoming
events and financial needs. Coordinates with the commander or first
sergeant on training schedule and open times for fundraisers. Recruits
volunteers and delegates to work. Supervises the fundraiser on the
appointed day. Complies with Army regulations, post and facility rules.
Prepares After Action Review and submits to commander/FRG leader for
records.
Bolton's Pharmacy
Chief Compliance Officer
Written Compliance, Ethnics and RIM policies and procedures. Specific
responsibilities include, but are not limited to: facilitate and support
discovery efforts; facilitate development, implementation and update of
Records Retention Schedule; administer and maintain inactive physical media
stored on- and off-site; administer and maintain inactive Records Database;
update and maintain data maps; facilitate resolution of RIM escalations.
Effectively lead the development and implementation of applicable
policies/procedures.
South River Dentistry
Insurance Coordinator
Midlothian, VA
. Collections
. Deposit reconciliation
. Treatment Plans
. Data entry
. Assist patients with Dental Insurance
. A/R
. End of day reports
Radiology Associates of Richmond
Health Information Management Coordinator
Richmond, VA
Responsible for conducting/ coordinating special projects/ assignments,
such as feasibility studies,
implementation of new systems and procedures, investigation and
recommendations for new
equipment purchases, quality assurance activities and other projects of a
similar nature.
Coordinates systems and procedures with department management staff and
other hospital/university departments to resolve problems, insure systems
are being utilized efficiently and procedures are being followed uniformly.
Serves as the liaison between Clinical Information Service (CIS) and
Management Information Service (MIS) and ancillary departments in the
development and implementation of the electronic medical record (EMR).
Ensures EMR systems and associated policies and procedures are compliant
with health information standards as well as JCAHO and State and Federal
regulations.
Sussex State Maximum Security Prison
Administrative Secretary
Sussex, VA
Experience receiving, distributing, and routing incoming/outgoing
correspondence, screening material prior to distribution to the appropriate
personnel and establishing suspense due dates. Experience responding to
routine requests for information such as status of reports, suspense dates
for matters requiring compliance, and similar information readily available
from files. Experience preparing draft and/or final form of materials such
as memoranda, letters, reports, typing, reviewing and distributing
correspondence. Experience performing a variety of administrative support
duties, such as maintaining rosters, logs, transcribing meeting minutes,
copy and filing documents, and appropriate disposal of sensitive documents.
Petersburg City Treasurer's Office
Data Entry Processor
Petersburg, VA
Prepares and sorts source documents, and identifies and interprets data to
be entered.
Contacts originators of source documents to resolve questions,
inconsistencies, or missing data.
Enters alphabetic, numeric, or symbolic data from source documents into
computer following format displayed on screen, and enters necessary codes.
Makes necessary corrections to information entered.
Compiles, sorts, and verifies accuracy of data to be entered. Keeps record
of work completed.
Reviews error reports and enters corrections into computer. Transmits
entered information into database. Files or routes source documents after
entry. Provides routine office support such as making copies, faxing,
answering phones, prepares correspondence for mailing, and delivering and
picking up correspondence.
Civilian Human Resource Management Office
Data Entry Clerk, GS-4
Fort Lee, VA
Provides technical support to specialists responsible for managing
centralized inventories or programs for safety-related occupations based on
practical knowledge of the agency's policies, procedures, and practices
governing recruitment, examining, and placement. Determines acceptability
and completeness of new applications and assembles them in required format.
Processes applications in a timely and accurate manner. Maintains accurate,
up-to-date records in accordance with prescribed policy and procedures.
Processes amendments to referral lists and updates applicant records.
Assures documentation provided is accurate, complies with established
policy and procedures, and is adequate to determine entitlement to lost
consideration. Performs assigned tasks associated with establishing,
maintaining, or converting inventories to new rating/ranking systems.
Performs assigned tasks associated with conducting internal quality reviews
of assigned inventories to assure compliance with merit principles and
established policies/procedures.
EDUCATION
John Tyler Community College
Chester, VA US
Associate Degree - 5/1995
Major: Accounting/Business Administration
REFERENCES
Diane Loftus Bolton's Pharmacy, Pharmacist
Phone Number: 315-***-****
Email Address: ********@*****.**.***
Reference Type: Professional
Debbie Ellison
South River Dentistry Office Manager
Email Address: *************@*******.***
Reference Type: Professional
1st Sgt Darwin Wiggins
Phone Number: 804-***-****
Email Address: ******.*******@**.****.***
Reference Type: Professional
SSG Miran Brown
Phone Number: 804-***-****
Email Address: *****.*****@**.****.***
Reference Type: Professional
ADDITIONAL INFORMATION
Expert in Lotus, Harvard Graphics, Excel, Microsoft Works/Word, Misys
Office Systems, Dentrix Office Systems, Meditech, Pharmaserv, Eaglesoft.
Very proficient in CPT and ICD-9 coding and ORACLE/Kronos. Highly educated
on ACHC, JCAHO, and the quality and control in the work place.
Additional Information I have over 15 years experience working in Computer
Information Systems and providing professional customer service. I am very
comfortable working in a fast pace environment with no supervision. I am a
hardworking, dedicated, and punctual individual. I am also the proud wife
of an US Army active duty SGT, and a excited and veracious mom to a very
energetic 14 year old boy.
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