Customer Service Sales Representative

Angelina M. Bonilla

*** ******* ****** ***.

Orlando Fl, 32807

407-***-****

Objective:

Seeking a position where my professional experience and education will allow me to make an

immediate contribution as an integral part of a progressive company

Education:

Aug. 2007 – Present Valencia Community College Orlando, FL

Nursing (R.N.)

Sept. 2002 – June 2006 Hillcrest High School Jamaica, NY

High School Regents Diploma/ Dental assisting certification

Work Experience:

March 2008- Feb 2009 Nickelodeon Family Suites Orlando, FL

Job Title: Guest Service Agent

• Greet and register guest

• Answer questions or concerns guest had about the hotel

• Receive Guests complaints/comments and made sure appropriate action was taken

• Responsible for money and credit card transactions

Job Title: Accounts Receivable June 2008- Feb 2009

• In charge of billing of the hotel.

• Handled guests complaints/ issues /concerns about their billing

• Responsible and in charge of all invoices sent out of the hotel to other business such as Expedia, & Travel

agencies

• Responsible for making sure payment was received to the hotel

July 2007 – January 2008 Mimi’s Café Orlando, FL

Job Title: Hostess

• Greeting and seating guests

Sept. 2005 – March 2006 Aeropostale Queens, NY

Job Title: Cashier / Sales Representative

• Responsible for money transactions

• Stock items into proper location

• Responsible of maintaining facility floors

• Responsible of maintaining a clean environment

• Responsible for providing good Customer Assistant

Sept 2004 - June 2006 Student work program Queens, NY

Worked at a dental facility, as part of the requirements for graduation.

• Worked side by side with the dentist

• Answered phones

• Made appointments

• Filed charts

Special Qualifications:

• Excellent interpersonal skills

• Ability to grasp quickly and perform multiple tasks

• Positive attitude, upbeat personality

• Multi-task, Team player, Customer Service Skills

• Ability to work under pressure

• Εxcellent communication and organizational skills

References Upon Request

Contact this candidate