Customer Service Representative

Linda Lockwood

*** *. ******* ******

Morton, IL 61550

309-***-****

email: abkc05@r.postjobfree.com

Experience

**** - ******* ******** ******* **************

Affina LLC

**** ******* *****, ******, IL 61614

. Representative for General Mills account

. Handle incoming calls from customers

. Liaison between customers and team lead

. Log customer concerns

. Resolve issues from customers

. Escalate issues as required

. Maintain high work volume

1994 - 2010 Customer Service Representative

Craig Miller Financial Services Group, Inc.

204 N Main St, Morton, IL 61550

. Office operations

. Customer service

. Handle incoming calls from customers

. Process annuity applications

. Resolve client issues

. Schedule appointments

. Process all paperwork related to financial

transactions

. Work with confidential personal data

. Distribute monthly client newsletter

1991 - 1994 Adminstrative Assistant

Rademaker & Michael and Associates, CPA Firm

. Receptionist

. Office operations

. Accounts receivable

Education

Illinois State University, Normal, IL

. Bachelor of Science Degree

Illinois Wesleyan University, Bloomington, IL

Computer Applications

. Microsoft Office suite

. ACT! client database

. Laser App

. LaserFiche

. Previous accounts payable & receivable

experience

Contact this candidate