Customer Service Sales
Resume:
Amanda Renee Morris
Waterloo, IL *2298
Telephone: 618-***-****
Email: **************@*****.***
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Objective:
The teams associate who is responsible and who has the desire to work in a
professional industry to gain knowledge with the potential for advancement.
Qualifications:
Strong ability in administrative duties and all Microsoft Office Applications.
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Skilled in organization and office procedures
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Ability to achieve immediate and long term goals and meet operational deadlines
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Outstanding communication, presentation, and multi tasking skills
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Experience:
US Bank, Waterloo, IL 2009 Present
Loan Officer / Banker II / Vault Coordinator
Oversee two employees
• Trained, supervised, and evaluated up to two employees
• Performed all Administrative & Operational duties for branch
• Identified and resolved conflicts between public and bank, employees and management, clarifying work
relationships and alleviating communication problems
• Attended monthly board meetings and provided team with individual presentations
• Initiated promotion of bank products utilizing various advertising methods
• Responsible for all branch cash orders, shipments, receiving, and balancing
• Exercising independent judgment and discretion with decision making in handling incoming information
and material
• Exercising discretion, sensitivity, tact and respect for confidentiality at all times
US Bank, Waterloo, IL 2008 2009
In Store Banker I / Marketing Specialist
Performed administrative duties and ran branch operations
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Planned successful marketing and advertising strategies targeting and developing new accounts, bringing
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more businesses and greater economic support to the city
Expanded customer base through a variety of effective sales techniques
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Processed and booked a variety of secured and unsecured loans
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Other positions held:
Best Buy, ’04 ‘06, Fairview Heights, Illinois:
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Front end Sales Instructor
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Customer Service & Finance Representative
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Hired as cashier and promoted up
o
Tucker’s Place, ’06 ‘08, St. Louis, Missouri:
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Hired as Host Server and Trained new employees.
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Promoted to Sales Lead
o
Education:
2003 2007
Southern Illinois University, Edwardsville, Illinois
Bachelor of Arts Degree in Psychology
Minor Degree in Spanish Language
Financial Courses, Research Design and Statistics Courses, Culture and Diversity Courses, Microsoft
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Office Applications Course, Business Management and Economics
Other seminars and training classes on various subjects
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Skills Assessment:
Advanced Skills:
Insurance processing & verification
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Expert in Shipping & Receiving
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HIPPA Policy & Privacy Act of Confidential Records
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Annually Certifying Compliance with Federal Regulations
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Certified Notary
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Computer Skills:
Proficient & exceptional comprehension with a majority of today’s mobile technology.
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Extensive computer skills & proficient in All Microsoft Office applications.
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Type 60 WPM
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Experienced with operational security
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QuickBooks & Inventory Databases
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Community Involvement
• Gateway Greening Community Gardening Volunteer 2010
• Portawestfallica festival Volunteer 2010
• Veteran’s Hospital Volunteer 2010
References & Recommendations upon request
Contact this candidate