Customer Service Representative

*** ******* ****, **** ***** 717-***-****

York PA 17406 Cell Phone 347-***-****

abkbxv@r.postjobfree.com

Malcolm Crenshaw

Seeking a challenging position that will utilize my current experience as well as

Objective

provide me with new ones. Major strengths include: Excellent communication

skills, goal oriented, and excellent organizational skills.

Experience

2010-Present Nation Recovery Agency Harrisburg, PA

Collection Agent

• Resolved customer billing disputes and escalated to supervisor as required.

● Worked with internal departments and outside agencies, banks, credit card companies,

trustees, etc. regarding delinquent accounts, and billing queries.

● Consistently worked through difficult issues with clients and insurance agencies

resolving billing complaints.

● Provided an efficient support to the solicitors and debt collection agents to resolve

queries and disputes.

● Contacted account holders to clear unpaid debts.

2 0 0 7 200 9 Bank of America

New York, NY

Collection Agent

• Processed and maintained documents for related loans.

• Compiled and analyzed data for monthly management Loans and Loss Reports

to measure portfolio performance.

• Handled inbound calls pertaining to the asset recovery and collection of

delinquent accounts, either directly or through appropriate channels including

payment inquiry and reconciliation control units.

● Provided information regarding B.O.A loan products to customers.

2003 - 2007 Georgeson Shareholder New York, NY

Customer Service Representative

• Answered an average of 300 calls per day through the call center queue.

• Performed duties in the retention department pertaining to customers who

wanted to cancel their accounts.

• Assisted in the training of new Customer Service Representatives and

associates.

• Generated repeat business through successful client follow up.

1999 - 2002 Fleet Bank New York, NY

Bank Teller

• Provided excellent customer service by answering or referring financial

questions to correct supervisory staff.

• Responded to customer inquiries regarding account balance.

• Trained new tellers of banking system

• Processed monetary transactions.

2005 - 2007 Metropolitan College of New York New York, NY

Education

• Associates, Business Administration

Microsoft Office – Word, Excel, Access and PowerPoint. Type 55 wpm, Lotus

Skills

Notes, FDCPA (Fair Debt Collection Practices Act), Intelligent Banking Solutions

(IBS).

References are available upon request.

References

Contact this candidate