James R. Michalowski
*** ******* ******, *** *, Boston, Massachusetts 02118
857-***-**** abkbwx@r.postjobfree.com
Summary
Results-oriented IT Project Manager with 9 years of experience in
management, customer service, and technical services within the IT,
education, and travel industries. Strong skills in customer service and
technology management. Managed technical procurement process for 1200
faculty, 200 staff and 8,000 students. Recognized as an excellent
communicator with exceptional people skills.
Experience
CAMBRIDGE COLLEGE, Cambridge, Massachusetts 2002 - Present
Cambridge College is a unique environment where working adults can build
their education on a lifetime of learning within a responsive learning
community.
IT Project Manager (2005-Present)
Responsible for planning, implementation, project management and support
throughout the College's eight locations.
Highlight of Accomplishments
. Provided technical and project leadership for the advancement of the
technical infrastructure and supported projects.
. Developed laptop initiative program for 2000 students distributing
laptops to over 2000 students at multiple locations.
. Represented the IT team at senior level College wide meetings, as well
as lead and developed departmental meetings
. Supervised Inventory Control Coordinator as well as Help Desk
Technicians
. Oversaw day-to-day operations of the IT department including
coordination and development of the technical support team.
. Assisted IT Director in conducting the administrative affairs of the
Department, interviewing candidates for multiple potential new hires.
. Coordinated the design, development, and delivery of new applications
and support of existing ones by working closely with campus end users
to meet the needs of all campus members.
. Developed move from First Class Email to Outlook Email to Gmail over
my tenure.
. Manage relationships and direct contact with clients and vendors,
consolidating technology equipment leases and worked directly with
leasing companies.
. Procured hardware and software purchasing and developing classroom
technology throughout the College, including across multiple
locations.
Inventory Control Coordinator (2004-2005)
Managed and tracked over 2000 pieces of IT assets for the College's eight
locations.
Highlight of Accomplishments
. Organized all IT hardware and software assets for over 2,000 faculty,
staff and students.
. Created basic inventory template from scratch for all IT assets,
purchasing and implementing an all inclusive asset management and help
desk solution.
. Identified and communicated IT purchasing and leasing issues and needs
with vendors, then coordinated with IT Director and Assistant Director
to remedy those needs.
IT Help Desk Manager and Technician (2002-2004)
Managed and trained help desk technicians providing help desk and computer
lab support for 1200 faculty, 200 staff and 8,000 students. Installed new
work stations and provided mobile lab and classroom support to faculty and
staff.
COUNCIL TRAVEL, Boston, Massachusetts 2000 - 2002
A student travel organization that provided economical travel for students.
Boston location was responsible for IT support for all locations
nationwide.
Information Technology Support Specialist (2000-2002)
Assisted local staff at main call center, and also remote staff at retail
shops nationwide via phone and internet support.
Highlight of Accomplishments
. Provided data and phone support for travel company call center of 150+
staff, including 70 plus retail shops nationwide. This included
personal end user desktop support, as well as Help Desk phone support.
Help Desk lead Tech with dispersal and resolutions of trouble tickets.
. Successfully completed hardware and software installations and
maintenance.
. Supervised team of 5 agents/coordinators in the assisting of the IT
department.
. Managed procurement and daily computer maintenance, telephone
troubleshooting, as well as the set up and management of voice-mail
and telephone accounts
JFK MUSEUM AND PRESIDENTIAL LIBRARY, Dorchester, Massachusetts 1999 -
2000
The museum portrays the life, leadership, and legacy of President Kennedy.
Students and scholars can also arrange to conduct research using the
collection of historical materials.
Collection Assistant (1999 - 2000)
Updated and organized the museum's collections via the museum's database as
well as physically relocating and handling museum inventoried items and
archival parchments. Researched future exhibit topics. Assisted in training
and supervising interns.
Education
M.M., Master of Business Management
Cambridge College, Cambridge, MA
BA Anthropology with a Minor in History
University of Massachusetts at Amherst, Amherst, MA
Skills
Software: Proficient with Microsoft Excel, PowerPoint, Word, Outlook, and
Project; also have working knowledge with Basecamp Project Management
software
Training Courses: Including Microsoft, Skillpath professional services,
Nercomp and Educause education and technology related conferences and
trainings