Administrative Assistant Customer Service
Resume:
**** ******* ** #*** ********, Oh *****
********@*****.***
Employment History:
*/****- **/****: Employed Position: HR Consultant II/ Administrative Assistant
Employer: NCR Corporation Human Resource Department
Supervisor: Lisa Dill
Responsibilities: Developed job evaluations & descriptions, performed a limited variety of clerical duties for functional
groups involving compiling and arranging data, making standard computations, processing and coding documents, and
maintaining records and files.
5/2009-7/2009: Employed Position: Communicator
Employer: InfoCision Christian Department Phone: 937-***-****
Address: 101 Woodman Dr, Riverside, Oh 45431
Supervisor: AJ Spencer Trainer: Brandi Hollingsworth
Responsibilities: I communicated with clients, donors, and customers building lasting relationships, maintaining
professionalism while responding to their particular inquiries, utilizing excellent communication skills, insuring each
call is handled with good customer service.
8/2007 - 12/2008: Employed Position: Administrative Assistant/ Team Supervisor
Employer: Caritas Corporation Phone: 661-***-****
Address: 1301 East Ave I Spc 360, Lancaster, CA USA
Supervisor: Bertha Curry
Responsibilities: I provided clerical and reception support to management, including answering heavy phones, greeting
residents, typing, filing, data entry; keeping track of received data, source documents as well as identifying and
interpreting data to be entered, I was also responsible for keeping a close eye on the users of a swimming pool and
associated facilities to ensure safe behavior, assist with problems, enforce all rules and regulations. While supervising a
office team of employees.
8/2005 - 7 /2007: Employed Position: Front Desk Representative
Employer: Homewood Suites Phone: 937-***-****
Address: 2750 Presidential Dr, Fairborn, OH USA
Supervisor: Doris Sanders/Crayton
Responsibilities: I supervised a team of receptionists, checking guests in and out of the hotel and allocating rooms. I
also operated the switchboard and make reservations for accommodation. I had to do cashiering and auditing, such as
preparing the accounts for meetings and functions. This is very much a front-of-house role, as a lot of my time is spent
interacting with hotel guests, creating a warm and friendly environment for each guest.
Reason for Leaving: Resigned (MOVED TO CALIFORNIA)
9/2004 - 4/2005: Employed Position: Cashier, Floor Manager
Employer: Wet Seal Phone: 937-***-****
Address: 2727 Fairfield Commons Blvd, Dayton, OH USA
Responsibilities: Greeted customers entering store, processed all transactions as a cashier including merchandise
returns and exchanges, resolved customer complaints, answered customers' questions and provide information on
procedures or policies, monitored checkout stations to ensure that they have adequate cash available and that they are
staffed appropriately, Rearranged floor racks, and also oversaw fitting rooms.
Reason for Leaving: Resigned (TOOK SUMMER INTERNSHIP, UNISON ELANO)
Education:
August 2004-April 2007 Wilberforce University Wilberforce, Ohio
Major: Social Work 3.5 GPA
• Lead Student Ambassador August 2005-April 2007
• Kappa Theta Epsilon Honor Society, Delta Chapter October 2005-Present
• Recipient of Presidential Academic Scholarship and Social Work Honors Scholarship
September 2007-May-2008 Antelope Valley College Lancaster, California
January 2009-Present Wright State University Dayton, Ohio
References: Available Upon Request
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