Project Manager Management

DAWN L. LONDON

EDUCATION Master of Accounting and Finance Management

Keller Graduate School of Management, Chicago, IL

Currently Enrolled

Bachelor of Science in Business Administration

Health Services Management

DeVry University, Chicago, IL

Graduated: February 2006

PROFESSIONAL EXPERIENCE

06/08 – Present American Health Information Management Association (AHIMA), Chicago, Illinois

Project Manager, Distance Education

Coordinate all aspects of product development, delivery and management of continuing education

via audio and web formats

Maintain overall responsibility for assuring completion of requirements outlined for products

through the entire life cycle

Create the product plan to serve as the overall schedule

Manage and monitor product plan with periodic updates to management highlighting any changes

in content, development timelines and delivery

Define target market for promotions and evaluate potential revenue gains/losses

Monitor revenue and expenses to ensure profitability; compile weekly reports

Create and forecast annual budget and revenue projections

Establish, maintain and facilitate cooperative working relationships among all groups including

external contacts contributing to the success of the project

Establish and maintain new and existing vendor relationships

Ongoing management of vendors; contract negotiation and quality control

Research and resolve customer issues related to product offerings

Continuous evaluation and implementation of cost cutting processes

Manage Web site to ensure all products are marketed appropriately

08/07 – 04/08 Covenant Bancshares, Inc. (OfficeTeam), Forest Park, Illinois

Executive Assistant

Provided administrative support for two executives; President/CEO and Vice

President/CFO/Cashier

Managed investor relations

Composed, edited, and proofread correspondence and reports

Handled time sensitive and confidential documents

Managed daily accounts receivable from current and new investors; balanced daily cash/checks and

filed receipts

Filed investor correspondence

Handled incoming/outgoing correspondence and routed phone calls

15329 Chicago Road, Unit 19, Dolton, IL 60419

Voice: 773-***-****, Email: abkbwk@r.postjobfree.com

DAWN L. LONDON

10/06 – 07/07 LaSalle Bank (Randstad), Chicago, IL

Core HR Administrator

Provided administrative support to business partners, managers, and employees

Created and processed service requests for resolution and updates to employee data

Scheduled exit interviews including report compilation and business unit analysis

Created new employee records and updated existing federal, state, and local taxes, payroll data and

employee tax distribution records

Third party liaison for unemployment and business partners regarding notices of unfavorable

decisions and unemployment state calls

06/05 – 09/06 Land O’Frost, Lansing, Illinois

Inventory Management Specialist

Monitored, maintained, and performed comprehensive evaluation of inventory

levels

Assigned purchase orders, received, and compiled reports of raw materials for

production

Resolved data entry errors to prepare for month-end inventory

Reconciled and balanced raw materials and finished goods

02/04 – 06/05 Land O’Frost, Lansing, Illinois

Front Office/Accounting Assistant Temporary placement via Randstad; hired full-

time by Land O’Frost April 2004

Processed and posted accounts payable invoices, expense reports, and vendor

checks

Documented scanning, processing, and electronic/paper-base file system

management

Composed and distributed internal and external correspondence

Managed weekly and monthly calendars for three facilities

Ordered and managed office supply inventory

Operated and managed a multi-line switchboard

Compiled and managed mileage log reports

09/02 – 02/04 OfficeTeam, Chicago, Illinois

Administrative Assistant for a variety of companies, including Bank One,

Washington Mutual, Jetson Multi-Graphics, Inc., Radius Product Development,

Insurance Auto Auctions

Performed administrative tasks, including document preparation,

internal/external communications, data and records management for a group of financial, product

development, and sales consultants

Organized meetings and catering events including scheduling and conference

room set-up

Coordinated frequent domestic business travel arrangements and itineraries for

the executive staff

15329 Chicago Road, Unit 19, Dolton, IL 60419

Voice: 773-***-****, Email: abkbwk@r.postjobfree.com

DAWN L. LONDON

Processed expense reports and approvals for executive level staff and sales teams

via Necho Expense

Shipped domestic and international packages Ordered and maintained office

supply inventory

Directed clients and transferred calls to appropriate parties while assisting with

inquiries

Disseminated incoming mail and processed outgoing mail for daily pick-up

COMPUTER KNOWLEDGE

Operating Systems: Windows 7 and Windows XP. Software Programs: Microsoft Office

2007 Word, Excel, Outlook, PowerPoint, Access, SharePoint, Publisher; Personify,

Business Objects, Adobe Dreamweaver CS4, Intuit QuickBase, Cognos 8, iMIS10,

PeopleSoft, ADP, Lotus Notes, A.S.400, Adobe Acrobat Professional, Prism, J.D.

Edwards, Great Plains, UPS Worldship, FedEx Ship Manager, Laserfiche and Quick

Fields, Internet, and Office Equipment.

15329 Chicago Road, Unit 19, Dolton, IL 60419

Voice: 773-***-****, Email: abkbwk@r.postjobfree.com

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