Lisa Davis

**** ********* *****. ***. *

Rockford, IL 61109

(Phone) 779-***-**** (Email) abkbwg@r.postjobfree.com

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Experience: NCO Rockford, IL

Customer Service November 2009 to Present

. Inbound Calls

. Troubleshoot cells phone

. Verify customer accounts

Monson Chiropractic Rockford, IL

Massage Therapist June 2008 to September 2009

. Perform deep tissue and trigger point massage

. Tech Support for T-Mobile customers

. Instruct rehab exercises to patients using videos and

practical demonstration

. Conduct muscle therapy for patients using EMS and

ultrasound

. Check patients in / out and schedule next appointments

. Room patients

. Record massage and doctor soap notes in patient files

. Answer the phone, take messages and schedule appointments

. Record and call on past due accounts and send collection

letters

Winnebago County Schools Credit Union Rockford, IL

Member Service Representative July 2007 to February 2008

. Typed up loan releases and mailed them to customer

. Placed leans on titles and ordered them from the state

. Competed mortgage deeds and sent them to the county for

recording

PPO One Rockford, IL

Claim Repricer November 2005 to August 2006

. Verified coding and completed health insurance claims

. Trained new employees on pricing verification procedures

for medical insurance claims

. Consistently met production goals and client-specific

deadlines

Northwest Bank of Rockford Rockford, IL

Bank Teller April 2004 to November 2005

. Performed the duties of a bank teller

. Responsible for training new employees on the teller line

Winnebago County Schools Credit Union Rockford, IL

Member Service Representative October 2001 to July 2003

. Received checks and cash for deposits, verified amounts

and examined checks for endorsements

. Cashed checks after verification of signatures and

customer balances

. Entered customers' transactions into computer and issued

receipts

Education: Rockford Business College Rockford, IL 2008

References: Available upon request

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