Customer Service Representative
Resume:
Juliann Zimmer
Grand Rapids MI 49504
Career Objective
Seeking a full-time position where I may utilize my excellent computer
skills, strong attention to detail, and customer service proficiency while
contributing to the growth of the company.
Work Experience
Equity Transportation
Walker MI
Billing Clerk December 2003 thru
present
. Process and rate all outgoing invoices including variables such
as fuel surcharges, extra stop charges and contract rates.
. Enter and maintain all rates in system.
. Created system to track unloading fee disbursements to reduce
lost revenue.
. Send various invoices using EDI.
. Use TMW, Manugistics, PC Miler, Excel, Lean Logistics, Microsoft
Outlook and Word.
Family Outreach Center Grand Rapids MI
Billing Clerk January 2001 thru
April 2004
(full-time 01/01 thru 12/03 then part
time until 04/04)
. Responsible for all billing to insurance companies and
patients.
. Record payments and discounts.
. Resolve billing problems.
. Moved from monthly billing to weekly billing increasing cash
flow.
. Familiar with HIPAA regulations and CMHC EDI programs.
. Helped with implementation of CMH EDI.
. Use CMHC, Excel and Word software.
Cambridge Integrated Services Group
Kentwood, MI
Customer Service December 2000 thru
September 2001
(full-time 12/00 thru 01/01 then
part-time until 09/01)
. Began as Customer Service Representative, promoted to
supervisor.
. Answer incoming calls quoting eligibility and benefits,
verifying the status of claims and resolving processing and
payment issues.
Education
Grand Rapids Junior College Associates Degree - Business
Administration
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