Mark Merena

*** *** ** ******** ****** ***** 207-***-**** abkbvp@r.postjobfree.com

Education:

New Hampshire Community Technical College, Stratham, New Hampshire 2000

Web Development Certificate, Programming Certificate

Cornell University, Ithaca, New York, 1987

B.S. Agricultural Economics

Skills:

. Classic ASP web development with VBScript

. SQL Server 2005, Visual Studio 2005

. Access database development

. Visual Basic, HMTL, CSS, JavaScript

. VBA programming in Access and Excel

. Microsoft Office

. Adobe Photoshop

. Windows & Mac

Professional Experience:

Computer Problems Solved, Vero Beach, Florida

(September 2008 - June 2010)

Help Desk business I created for residential users, with 40+ accounts.

Set up and secured wireless networks, solved internet connection issues,

provided email training and support, removed viruses and installed

antivirus applications, upgraded memory, setup new computers, solved slow

computer problems, provided backup strategies, installed and supported

printers.

Worked with Mac OS X, Windows XP, Windows Vista, and Windows 7.

Thompson School, University of New Hampshire

(June 2008 - Present)

Working as an independent contractor, created a relational Access database

to track students applying to the school, replacing the previous system of

unconnected Excel spreadsheets. Interviewed users to determine needs,

designed and built new database, migrated data from Excel sheets, trained

staff in data entry, database modification, and the creation and use of

queries. Ongoing support.

RMC Research Corporation, Portsmouth, New Hampshire

(October 2002 - June 2008)

Web and database development and integration with a specialization in

online surveys and data collection. Extensive experience designing and

implementing data collecting web applications and the databases that

support them. Able to translate complex survey requirements into cross

platform compatible, user-friendly web applications.

Designed, built, maintained, and provided technical support for the 2005

and 2006 Department of Education PIRC Annual Performance Report web

applications. Built queries, formatted data and created reports for

analysis and presentation of Performance Report data.

Worked directly with RMC clients by providing on-site training for, and

technical support of, RMC authored software applications. Provided

audio/visual production and technical support for PIRC staff at the 2005

and 2006 PIRC Annual Conferences.

Provided help desk services to 30+ in-house users and remote users in 4

branch offices, including: rebuilding and repairing laptops and desktops,

reinstalling operating systems and drivers, antivirus management and virus

removal, installing and maintaining printers, email issues, connection

issues, Microsoft Office and Internet Explorer support.

Provided staff training in Microsoft Outlook and Access.

Setup, ran, monitored, and archived WebEx meetings. Sent out invitations,

provided login support to attendees.

Managed RMC teleconferencing system.

Contact this candidate