Customer Service Manager

SARAI ZELAYA

**** ******** **** **

Tampa, FL ***24

CELL:786-***-****

abkbvd@r.postjobfree.com

EXPERIENCE

Skechers USA 3/2010 PRESENT

Store Manager

Pembroke Pines, FL

Responsibilities:

• Responsible for all functional areas of store operations

• Drive top line sales and control operational costs in order to maximize profitability

• Provide the highest level of customer service

• Recruit, hire, train, and retain talented retail professionals

10/2008 3/2010

Skechers USA

Assistant Manager

Lincoln Road Miami, FL

Responsibilities:

Reporting to the Store Manager, I assist with the day to day running of the store and completely responsible for the store

in the Manager’s absence.

• Ensure high standards of customer service.

• Ensure high standards of housekeeping throughout the store.

• Responsible for staff induction training.

• Ensure procedures relating to stock are followed at all times.

• Ensure company security procedures are followed at all times.

Hertz Rent a Car 05/2006 08/2008

Customer Service Supervisor

Miami International Airport

Responsibilities:

• Supervise and coordinate activities of workers engaged in customer service activities.

• Plan, prepare, and devise work schedules, according to budgets and workloads.

• Observe and evaluate workers' performance.

• Train and instruct employees.

• Hire and discharge workers.

• Communicate with other departments and management to resolve problems and expedite work.

• Interpret and communicate work procedures and company policies to staff.

• Resolves complaints and answers questions of customers regarding services and procedures.

• Review and check work of subordinates such as reports, records, and applications for accuracy and content, and

correct errors.

• Prepare, maintain, and submit reports and records, such as budgets and operational and personnel reports.

• Make recommendation to management concerning staff and improvement of procedures.

Macy’s 02 2004/04 2006

Counter Manager – Clinique

Dadeland Mall Miami, FL

Responsibilities:

• Maintain and up keep retail counter in terms of daily operations

• Achieve sales target set by the management

• Provide excellent quality service to customers

• Ensure sufficient stock level

• Manage a team of Beauty Advisors

• Plan and schedule duty roster

Bilingual in English and Spanish. References available upon request.

Contact this candidate