Manager Customer Service

RODNEY D. STORM

*** ****** ***** *****, ****** Beach, FL 33572

Phone: 201-***-**** Email: ***********@*****.***

REDUCE COSTS and IMPROVE EFFICIENCIES

IT’S WHAT I DO!

OPERATIONS MANAGER, DISTRIBUTION MANAGER, PRODUCTION MANAGER

Highly motivated and experienced, quality driven leader of operations, manufacturing, distribution, and

inventory control. Extensive hands-on experience with a proven ability to improve processes increase

productivity and profitability while attaining company objectives. Able to effectively manage multiple projects

simultaneously in a demanding, fast-paced environment and complete program goals within schedule and

budget. Builds and directs strong teams, coaching and mentoring staff to maximize performance. Uses

technology and proven manufacturing principles to streamline operations.

AREAS OF EXPERTISE

Manufacturing Management Workflow Planning Project Coordination

Distribution Shipping/Receiving Process Evaluation Logistics Planning

Regulatory Compliance Cost Analysis and Control Inventory Control

Lean Manufacturing Supply Chain Customer Service

PROFESSIONAL HISTORY

Alfa Wassermann, LLC, West Caldwell, NJ 2001 ~ 2008

Warehouse Manager

Directed warehouse operations, leading a team of as many as 12 employees with 2 direct reports, in a multiple

locations warehouse setting, supporting a medical equipment manufacturer with $50M in annual sales.

Documented best practices and authored standard operating procedures. Interfaced with sales and senior

management to establish customer priorities, costs, and deliveries. Maintained the shipping and storage

supplies inventory and maintained the data base. Overall responsibility for 3 off-site storage facilities as well as

in house stockroom and warehouse.

Key Accomplishments:

• Spearheaded major process improvement and warehouse redesign project that increased

shipping accuracy from 85% to 99.3%, elevated operational efficiency by 35%, and slashed overtime

by 75%.

• Reduced shipping costs by more than $112K and resolved a packaging issue to reduce

shipping damage in a cost-effective manner.

• Overcame challenges posed by warehouse space constraints with a unique “floating

warehouse” strategy and by forging strategic alliance with carrier to act as 3rd party logistics

operator.

• Established standard operating procedures to introduce consistent, efficient handling of

shipping, receiving, and processing.

• Turned underperforming department around, transforming shipping operation from

perennial problem to award-winning department within 3 years.

RODNEY D. STORM

U.S.FUJI ELECTRIC, Piscataway, NJ 1982 ~ 2000

Warehouse, Shipping, Receiving, Inventory Control Manager 1990 ~ 2000

Responsible for staffing and training of all warehouse supervisors and associates. Purchased needed equipment

and racking and designed new layout for several warehouse and operational expansions. Organized and

coordinated workflow in two facilities totaling over 100,000 square feet. Maintained the raw materials

inventory and controlled delivery to three manufacturing departments. Leader of annual physical inventories

of raw materials as well as finished product. Responsible for inventory cycle counting, investigating

discrepancies, and making needed changes to remedy systemic problems.

• Reduced shipping expenses by 15%.

• Frequently recognized by senior management for outstanding performance.

• Only warehouse in tri-state area to receive 6 consecutive Platinum Safety Awards

presented by Raymond Handling Safety Council.

Testing, Quality Control, Packaging Manager 1984 ~ 1990

Served on the management team for the new US operation – dispatched to Japan for eight weeks of intensive

training in manufacturing procedures. Oversaw final product testing of manufactured copy machine drums.

Trained operators in automated testing to measure compliance with electrical and mechanical specifications.

Developed an effective, efficient staff of QA inspectors and packaging associates. Designed MS Access system

for inventory control, locations, reorder points, and order quantities. Handled design and oversaw production

of OEM and aftermarket packaging for over 100 customers. Member of in house Six-Sigma and Lean Quality

Control team.

Key Accomplishments:

• Developed processes to improve workflow efficiency and quality control

• Identified and developed personnel for advancement into positions of higher responsibility

• Contributed significantly to achieving profitability within three years, two years ahead of

the targeted time frame.

• Consistently completed projects within schedule and budget.

• Monitored test results and developed method to effectively take action to improve product

performance prior to process deficiencies.

• Developed and implemented returned goods program

Production Manager 1982 ~ 1984

Led a team of seven manufacturing operators that encompassed fabrication processes, robotic assembly, and

vacuum technology.

Key Accomplishments:

• Developed corrective action plans to resolve manufacturing, mechanical, and quality issues

to ensure uninterrupted production.

• Consistently exceeded production and quality targets.

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