Customer Service Representative

JAMES OLIVER

**********@********.***

P O Box *72

Home: 620-***-****

Fort Scott, KS 66701

Cell: 417-***-****

Objective: An administrative, customer service, office manager, or human

resources management position with a growing company.

Experience: Vangent, Inc.

Lawrence, KS

Customer Service Representative May

2007 to May 2010

. Responds to inbound telephone inquiries in a fast-paced

customer-oriented call center environment.

. Responds to telephone inquiries and complaints in a

prompt, accurate, and courteous manner following standard

scripts and procedures.

. Uses a computer system to research/resolve customers

inquiries, problems, and escalations.

. Uses a computer system to log each call taken, escalates

more complex issues to team lead/supervisor.

. Works well independently or as part of a group team.

. Positive attitude and very open to change.

GE Consumer Finance Company Merriam, KS

Customer Service Representative/Trainer July 1999 to Mar 2006

. Review credit card accounts and handle customer service

calls concerning billing and services rendered.

. Refer complaints of service failures to designated

departments for investigation.

. Trains new employees to handle customer inquiries

regarding credit card accounts; provided feedback/reports

to supervisor.

. Top-notch, committed service was instrumental in helping

company receive 95% positive customer feedback.

. Received the Bright Lights Award for outstanding customer

service and training support.

American States Insurance Company Fort Scott, KS

Commercial Insurance Underwriter May 1996 to June 1999

. Reviewed insurance applications to evaluate, classify, and

rate businesses for property and casualty insurance.

. Determined degree of risk from such factors as applicant

financial standing, value and condition of property, and

inspection reports.

. Evaluated the possibility of losses due to catastrophes.

. Used rate books, tables, code books, and computer records.

? Provided feedback/reports to supervisor.

. Reliable knowledge and credibility ensured safe and

profitable distribution of risks that resulted in over 98%

of customers satisfied with their policies.

US Military Community Activity Darmstadt, Germany

Personnel Administration Supervisor Aug 1994 to Mar 1996

. Supervised and coordinated activities of 15 associates in

the personnel administration center.

. Responsible for the assignment and reassignment of

officer and

enlisted personnel according to job specialty.

. Monitored the processing and filing of classified and

unclassified documents.

. Ensured mail was sorted and distributed by scheduled

deadlines.

. Assigned duties and reviewed work for compliance to

policies and regulations.

? Extra duties include signing out and monitoring unit

supplies and equipment.

? Provided feedback and reports to commanding officer.

. Spearheaded personnel office to achieve a 100% rating on

the personnel management inspection.

Skills: . Excellent oral and written communication skills.

. Self-motivated and able to thrive in a fast-paced and

client-focused environment.

. Demonstrated ability to set and maintain priorities among

numerous high-profile projects and responsibilities; good

organizational skills.

. Detailed-oriented, professional, and a self-starter;

strong problem solving skills.

. Proficiency with Microsoft Office applications,

presentation tools, email, workstation, and AS400.

Education: Troy State University Troy, AL

Masters, International Relations

Pittsburg State University Pittsburg, KS

Bachelor of Science, Education

U.S. Army Personnel Management School Fort Harrison, IN

Diploma

References: Available upon request.

Contact this candidate