Sales Customer Service

STEPHANIE BROOK MYRICK

**** ********** *****

Hope Mills, N.C. 28348

910-***-**** cell

abkbu0@r.postjobfree.com

OBJECTIVE

To obtain employment with a company or organization that will enable me to

be an asset to my employment team while continuing to pursue my education.

EMPLOYMENT

Verizon Wireless 10/09-present

Retail Sales Representative

FAYETTEVILLE, NC

. Provides excellent customer service to all customers

. Meets or exceeds monthly sales quotas

. Performs trouble shooting and general repair of devices

. Assists with billing questions and/or explanation and

corrections

. Performs inventory duties as needed including receiving,

distribution, and accounting of products

. Completes all required trainings as required

. Reconciles cash and deposits per guidelines

. Maintains "key holder" status with store opening and closing

duties

. Assists management and team members to complete all necessary

duties

. Received multiple customer satisfaction recognition awards based

on random survey scores provided by customers

Rick Hendrick Toyota

06/05 - 10/09

Assistant Service Manager

FAYETTEVILLE, NC

. Consulted customers with service/repair needs for their vehicles

. Scheduled ample workload, and provided general supervision of a

team of five technicians

. Responsible for write up, dispatch, sale, repair order

documentation, and follow through of entire used car inventory

and all new/used car accessory installations

. Properly identified and utilization of vehicle's working parts

. Provided estimates for needed repair/maintenance work

TOYOTA OF WILMINGTON 04/01 - 04/04

Assistant Service Manager WILMINGTON,

NC

. Scheduled ample workload, and provided general supervision of a

team of four technicians

. Provided explanations of needed services or repairs for

customers' vehicle and estimates to complete needed work

. Required to have knowledge of 25+ vehicles mechanics and

functions of each component

. Developed and maintained personal cliental

. Maintained customer satisfaction through follow up interaction

after service/repair was performed

. Required to be familiar with vehicle warranties and guidelines

. Met sales objectives exceeding $30,000 per month and $450,000

per year

PENDER COUNTY 06/00 - 04/01

Tax Clerk III WILMINGTON, NC

. Responsible for all deed transfers, sales ratios, and senior

citizen/disability exemptions

. Used appraisers' notes to create computer generated graphs with

correct square footage of homes within the county

. Answered general tax questions for customers by phone, and in

person

EDUCATION

Fayetteville Technical Community College 2007-

Present

. Criminal Justice/General Education Studies including completion

of the following:

o Professional Research & Reporting

o Expository Writing

o Introduction to Criminal Justice

o Constitutional Law

o Criminal Law

o Court Procedure & Evidence

o Investigative Principles

o Ethics & Community Relations

o Law Enforcement Operations

o State & Local Government

o Introduction to Sociology

o Sociology of the Family

o Introduction to Computers

o World Religions

Southview Senior High School-Diploma received 1993 -

1996

SKILLS

Computer Skills

4 MS Word

o MS Excel

o MS Outlook

o MS Access

o MS Power Point

. 60 + WPM

. Excellent customer relations and sales skills

. Strong oral and written communication skills

. Excellent team work and interpersonal skills

. Positive, "can do" attitude

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REFERENCES AVAILABLE UPON REQUEST

Contact this candidate