Sales Customer Service

Candice Starnes

Westlake, OH *****

810-***-****

abkbtz@r.postjobfree.com

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Profile:

Skill Summary:

. Over 20 years experience in providing excellent customer service

. Excellent organizational skills

. Strong communication skills both written and verbal

. Strong relationship building skills with clients and team members

. Proven ability to work successfully under high pressure situations and

meet deadlines

. Strategic and analytic thinker with demonstrated problem solving

skills

. Advanced skills in Word, Excel and Power Point

Education:

2008- December 2009 Oakland University

Rochester, MI

School of Business

Administration

ABA Approved Paralegal Program

Substantive Legal Courses Taken:

Tort Law, Contracts, Litigation I & II, Legal Research and Writing I & II,

Computer Assisted Legal Research

1988-1992 University of South Carolina

Columbia, SC

Hotel, Restaurant, Tourism

Administration

School of Applied Professional

Sciences

Work Experience:

April 2010-Present Kirby Company

Cleveland, OH

(Customer Relations Specialist)

. Taking incoming calls from customers

. Documentation of all complaints filed by customers

. Inputting complaints into computer system and forwarding to proper

distributor

. Mediating between customer and distributor until resolution has been

reached

. Managing all documents associated with complaint

. Working closely with distributors to reach resolution of complaint

. Filing all documents and closed complaints

Nov 2009- Apr 2010 Munger & Associates, PLLC

Clarkston, MI

(Paralegal)

. Managing case load for Guardian and Conservator

. Applying for government assistance on behalf of clients

. Responsible for paying clients bills and maintaining personal banking

accounts

. Finding suitable housing clients where applicable

. Meeting with clients and addressing issues and concerns

. Preparation of legal documents and court filings

. Maintaining correspondence via phone, letters and emails with clients

and clients' family members.

Jan 2006-2008 Coldwell Banker Schmidt Realtors

Traverse City, MI

(Licensed Real Estate Agent)

. Earned Rookie of the Year Award 2006 for all of the 40 Coldwell Banker

Schmidt offices.

. Created and managed client base

. Analyzed market data and comparative market analysis and drafted

reports and made presentations

. Researched, prepared and presented strategic marketing plans for

clients and developers

. Performed marketing and sales functions

. Counseling clients and negotiating purchase/sale contracts

. Scheduled and maintained deadlines

. Analyzed title searches and resolved exceptions and issues

. Reviewed closing documents and counseled clients

. Attended continuing education courses

. Working closely with mortgage specialists and clients regarding

financial information and the mortgage process

. Utilized computer technology standard in the real estate business

. Attended all client closings

March 2004-2006 Chum's Corners Antique Mall

Traverse City, MI

(Antiques Dealer and sales agent)

. Owned and operated an antique business. Responsibilities including

sales, marketing, tax and financial aspects, and inventory.

May 2003-2004 Infant Portrait Express

Pontiac, MI

(Photographer and sales agent)

. As a photographer and business manager responsibilities included

sales, taking and filling orders, financial aspects, customer

service, maintaining and running equipment, scheduling, meeting

deadlines.

1996-2002 Tiny Teds

Beaufort, SC

(Owner and Operator)

. As owner and operator responsibilities included design,

manufacturing, sales, financial aspects, distribution, inventory,

maintaining supplies, meeting deadlines, negotiating sales

contracts, negotiating with suppliers and distributors.

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