Paul Germain

*** ******* ***

Winnebago, Illinois 61088

815-***-****

Dear Human Resources Manager,

I would like the opportunity to put my experience in Customer Service, Technical Support and Inventory

Control to work for you.

Enclosed please find my resume. It will highlight my background and accomplishments, but it will not

show my desire and willingness to work for you. I would like an interview to discuss my ability to contribute

to your business.

I prefer not to use my employers time for personal telephone calls, however with discretion you may reach

me during the day at 815-***-**** on my cell phone.

Respectfully,

Paul Germain

Paul Germain

910 Gregory Way

Winnebago, Illinois 61088

815-***-****

Qualifications

Have experience in Customer Service, Inside Sales, Technical Support and Inventory Control. Have a lot of

Problem Solving Abilities. Able to turn Problems into Solutions. Aggressive, Motivated, and Logical Thinker.

Seeking long term full time employment.

Work History

Assistant Store Manager - May 15th, 2008 to June 12th, 2010

Advance Auto Parts, Rockford, Illinois - Retail Aftermarket Automotive Parts Store

Job Responsibilities: Open and Close the Store, Count Cash, Make Bank Deposits, Parts Sales; Customer

Service; Problem Solving; Stock Parts, Cycle Counts, Train and Direct all Store Employees for individual job

duties and responsibilities.

Research & Development/Tech Support - November 28th, 2000 to May 18th, 2007

Interparts Industries, Belvidere, Illinois. - Aftermarket Automotive Parts Manufacturer

Job Responsibilities: Research and help Design all new products; Purchasing all new samples and related parts;

Assign all new part numbers; Input all information into company catalog; Provided back-up support for inside

sales; Handled return goods authorizations and credits; Helped to resolve shipping and inventory errors; Order

Entry and Expediting for large aftermarket customer.

Inside Sales Coordinator/Customer Service - March 18th, 1999 to Novermber 10th, 2000

Rockford Manufacturing Group, South Beloit, Ill. - Machine Manufacturer for the Fastener Industry

Job Responsibilities: Machine Sales; Parts Sales; Customer Service; Problem Solving; Price Quoting; Writing

and Expediting Orders; Debits and Credits; Return Goods Authorizations.

Inside Sales Coordinator - April 13th, 1998 to March 10th, 1999

Hydro-Line, Inc., Rockford, Ill. - Hydraulic Cylinder Manufacturer

Job Responsibilities: Customer Service; Shipment Tracking, Price Quoting; Writing and Expediting Orders;

Debits and Credits; Return Goods Authorizations.

Research and Development/Customer Service - January 3rd, 1995 to April 6, 1998.

Valley Drive Systems, Rockford, Ill. - Aftermarket Automotive Parts Manufacturer

Job Responsibilities: Research and help Design all new products; Purchasing all new samples and related parts;

Assign all new part numbers; Head of Customer Support Department on the Telephone; Designed all company

Price Sheets and Technical Manuals on the Computer using Desktop Publishing Software; Provided back-up

support for inside sales; Handled return goods authorizations and credits; Helped to resolve shipping and

inventory errors; Order Entry and Expediting when needed.

Parts Counter and Service Counter Sales - June 28, 1993 to December 20th, 1994

Rockford Truck Sales, Rockford, Ill. - Large Multi-Franchised Truck Dealership

Job Responsibilities: Inventory Control; Wholesale and Retail Sales; Order Entry; Purchasing; Expediting;

Customer Service; Shipping and Receiving Orders.

Parts Counter and Service Counter Sales - October 20th, 1992 to June 11th, 1993

Cummins Northern Illinois, Rockford, Ill. - Cummins Engine Distributor

Job Responsibilities: Inventory Control; Wholesale and Retail Sales; Shipping and Receiving Orders.

Parts Department Manager - May 1973 to August 28th, 1992

McCartney Farm Equipment, Durand, Ill. - Large Multi-Franchised Farm Eq. Dealer

Job Responsibilities: Inventory Control with regards to turns, profits, and stocking parts; Wholesale and Retail

sales; Customer Service; Order Entry; Returning Excess Inventory; Purchasing, Expediting, Shipping and

Receiving Orders; Filing all discrepencies and all company Warranty Claims; Managing the entire business

when the owners were gone.

Education

Highland College where I received an Associates Degree in Mechanics. Have attended various Management

Seminars, CDL License, Computer Programming, Dale Carnegie Courses, Real Estate License, and various

Real Estate Seminars.

Contact this candidate