Customer Service Manager

Vince McCane

**** *. ******** **. ******, IL ****4 ( Phone: 309-***-****

abkbsw@r.postjobfree.com

Profile

Commended for reliability, dedication, and trustworthiness. I am able to

successfully multi-task in an efficient manner. I take on challenges, with

a proven history of increased productivity. Able to prioritize and operate

proactively. Dynamic, results-oriented problem solver. Excellent common

sense, judgment, and decision-making abilities. Proven leadership and

organizational abilities. Proficient in Microsoft Office and other

computer programs.

Selected Achievements

. Become a training manager, training over 40 new hires and helping

implement new programs and ideas to fellow workers.

. Received Triple Crown award for sales growth and customer

satisfaction (Award for achieving 30% sales growth, averaging

above $30,000 per week, and maintain a 30% gross margin).

. Area branch of quarter, 6 District branch of the quarter awards,

top 10 branch of the year, our district was District of the year.

. Implemented a safety recognition program for employees, lowering

our lost-work injuries by 20%.

Experience

Financial

2010 - Present Manager, TitleMax.

Marketing ( Ensure good Customer service ( Appraise vehicles (

Verify income & references ( Mentor, train, and coach to ensure the

success of the branch staff ( Sales, Profit and loss responsibility of

my branch ( Planning and organization ( Recruit, interview, and hire

branch staff

Professional Staffing

2001 - 2010 Training Branch Manager, Labor Ready.

Business to business sales ( Ensure good customer service ( Dispatch

the best worker that meets customers requirements ( Train new branch

managers throughout the company ( Mentor, train, and coach to ensure

the success of the branch staff ( Sales, Profit and loss responsibility

of my branch ( Planning and organization ( Recruit, interview, and

hire branch staff ( Safety training to reduce worker injuries (

Employee evaluations, disciplines, and recognition

Restaurant Management

1996 - 2001 Restaurant General Manager, Pizza Hut.

Ensure good customer service at a full service restaurant ( Mentor,

train, and coach to ensure the success of the branch staff ( Became

training manager to help train new managers to run a successful

restaurant ( Balancing the P & L and controlling COS and COL to

ensure profitability of the restaurant while maintaining great customer

service and giving a quality product. ( Planning and organization (

Recruit, interview, and hire branch staff ( Employee evaluations,

disciplines, and recognition

Nightclub

1995 - 1996 Owner, The Taste

Ensure good customer service ( Mentor, train, and coach to ensure the

success of the club ( Sales, Profit and loss responsibility of the club

( Planning and organization ( Recruit, interview, and hire club staff

( Hire entertainment. ( Employee evaluations, disciplines, and

recognition

Education

1994 Illinois Central College, Business management

1988 Illinois Central College, General curriculum

1983 - 1987 Elmwood High School Diploma

Professional References

Bryan Gibson Phone: 309-***-**** E-mail:

abkbsw@r.postjobfree.com Years known: 14

Gene Bowker Phone: 309-***-**** E-mail: N/A

Years known: 25

Personal References

Donna Thompson Phone: 309-***-**** E-mail:

abkbsw@r.postjobfree.com Years known: 10

Ann Ogden Phone: 309-***-**** E-mail:

abkbsw@r.postjobfree.com Years known: 20

Eric VanDyke Phone: 309-***-**** E-mail:

abkbsw@r.postjobfree.com Years known: 17

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