Manager Customer Service

Tamerla Kendall

**** ***** ***** ***

Kansas City, MO 64155

Home 816-***-**** Cell

816-***-****

e-

mail:abkbsj@r.postjobfree.com

Professional Profile

Sous Chef-Supervisor Stadium Grill-

Buffet/Kaufman Stadium

February 2009-Present

. Estimate food consumption. Place orders with suppliers, and schedule

delivery of fresh food and beverages.

. Resolve customer complaints about food quality or service.

. Direct cleaning of kitchen and dining areas.

. Monitor actions of staff and customers to ensure that health and

safety standards were obey.

. Maintain budget and employee records, prepare payroll.

. Monitor inventory, track staff, scheduled and perform other record

keeping tasks.

. Check quality of deliveries of fresh food and baked goods.

. Arrange for maintenance and repair of equipment and other services.

. Recruit,hire,and oversee training for staff.

. Schedule work hours for culinary staff.

. Monitor food preparation and methods.

. Communicate with customers, sales reps,and suppliers.

Assistant Food Beverage Manager 7th Street Casino, Kansas City-Kansas

September2007- September2008

*Responsible for the day-by-day operation of the "Lucky Chophouse

Restaurant"

*Managerial duties to hire train and scheduled of all staff.

*Ordering and receiving.

*Supervise & train employees.

*Tabulate daily store earning and make deposit.

* Interact effectively with customers on a daily basis.

*Resolve customer complaints in an amicable and expedient manner.

Assistant Manager/Pastry Chef Isle of Capri, Kansas

City

May2006-August 2007

*Successfully operated in the Bakery in Casino

*Managed all pastry team members

*Assign and instruct employees in detail of work.

&actively participate with staff to complete job

*Providing exceptional customer service with guests,vendors,and other

departments.

*Daily sales& labor reports.

*Ensure refrigerator &freezer temperatures.

*Guest experience and satisfaction.

EDUCATION

*2008 Penn Foster College Scranton, PA

Associate of Science Degree Hospitality Management

*2007 Penn Foster School Scranton, PA

Career Diploma Degree Hotel/Restaurant Management

CERTIFICATIONS

*2009 Health Department Liberty

ServSafe Manager Certificate.

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