Customer Service Quality Control

** ****** ****** ****, **. Dr. 912-***-****

Statesboro, GA 30458

Swakara Douglas

Objective Entry-level position in office support, paraprofessional, or customer service.

Experience 2005–2010 Pineland CSB Statesboro, GA

Billing Clerk/Vehicle Operator

Verify insurance information for mental health facility including Medicaid,

Medicare, and private.

Answers multi-lined telephone systems, screening and transferring calls to

appropriate personnel.

Purchases supplies as authorized by the site manager.

Complete daily billing for services and enter consumers into CSM daily.

Accurately prepares required reports including time sheets and edit reports.

Provides transportation to and from Bulloch Day Services and other resources in

community.

Supervises consumers and monitors safety of the consumers while being

transported.

Maintains appropriate records and documentation. Complete all daily travel logs

for NET reimbursement.

2004-2005 Claxton Poultry Farms Claxton, GA

Quality Control

Inspected machines for cleanliness according to USDA guidelines.

Inspected product for desired weight and measurements.

Documented findings of inspections.

Inspected workers to ensure wearing proper safety equipment.

2003-2004 Pineland CSB Statesboro, GA

Healthcare Worker

Monitored consumers in a residential setting.

Transported consumers to and from training center.

Monitored self-administering of medications.

Documented progress notes and incident reports.

Education 2000-2002 Ogeechee Technical College Statesboro, GA

Diploma, Business Office Technology-3.67 GPA.

Interests Learning new things, accept new challenges, and reading.

Tips Committed to a career in paraprofessional work with strong commitment to

teamwork, and have a vast experience in effective business communication.

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