Customer Service Administrative Assistant

Jeana M. Cascino

P.O. Box *****

Henderson, NV **016

702-***-****, abkbs1@r.postjobfree.com

*-** ** *-**, Sr. Program Assistant, PBS&J, Las Vegas, NV

* Provide support for Program and Project Managers for all phases of

Construction/Engineering Projects in the Aviation Dept. Duties include

Document Control of all projects, Electronic Filing, processing and control

of all Technical Submittals, RFIs, DCNs, SCNs and all other construction

phase documents, preparation and distribution of meeting minutes,

letters/correspondence, meeting scheduling, catering, research, project

archiving, supply ordering, customer/subcontractor assistance, and various

other duties required to maintain the

Las Vegas office.

11-04 to 10-05, Office Manager, Honeywell, Las Vegas, NV

* Provide nationwide support for Technical Field Engineers for Honeywell

Video Systems/Automation and Control division. Duties includes all aspects

of accounting, shipping/receiving, purchasing, coordination of training

classes, catering, building maintenance, customer service/employee

inquiries, hotel arrangements, expense reports, and various other duties

required to maintain the Las Vegas office.

02-04 to 10-04 (Ultimate Staffing), Las Vegas, NV

Market-Inventory Coordinator / Administrative Assistant Expedia, Las Vegas,

NV

* Provided support for Market Managers covering Nevada and all gaming

territories. Communicate with Hotel properties regarding room allotments,

rate changes, stop sells, website changes and creations, create accounts

and grant extranet access to hotels, compile data for reports, audit

contracts, filing, and various other administrative functions.

HR Assistant / Administrative Assistant, Bally Gaming Las Vegas, NV

* Provided support for the Facilities Manager/Department and the HR

Department in international gaming company. Developed Facilities Helpdesk

form with IT Department, trained staff members, communicated Facility

updates through company wide correspondence, coordinated space / move

issues, vendor liason, purchased equipment and supplies, invoice

reconciliation, screened resumes, scheduled interviews, reference checks,

job posting updates, benefit enrollment packages, calendar management,

front desk relief.

07-03 to 11-03, Administrative Assistant / HR Coordinator, Microsoft (Kelly

Services), Redmond, WA

* Provided support for 50 individuals in the Enterprise Technical Sales

Division. Responsible for new hire set-ups, coordinating space / move

issues, asset management, purchasing equipment and supplies, morale event

planning, updating organizational charts, calendar management, scheduling

meeting rooms, catering, storage room management, invoice reconciliation.

08-02 to 07-03, Administrative Assistant, Bellevue School District-

Nutritional Services, Bellevue, WA

* Responsible for supporting all nutritional service requirements for 27

schools. In charge of processing free-reduced applications and credit card

payment requests, income verifications, weekly orders, food cost and

inventory administration, document control, mail distribution and list

management, customer service, substitute cashier, telephone reception,

heavy data entry.

06-01 to 05-02, Administrative Specialist II, King County, Bellevue, WA

* Provided support for 4 construction offices and 24 individuals. Duties

included document control, preparing accounting invoices, scheduling,

purchasing office supplies/services, customer service, weekly time sheets,

data entry, project management, travel and meeting coordination,

preparing/editing letters, mail distribution, petty cash.

03-98 to 3-01, Sales & Marketing Assistant/ Customer Service / Office

Manager/ Web Page Editor -Diversified Investors, Audisea, Oxnard, CA

* HTML, Web Page design, publishing and maintenance, customer service via

email and telephone, provide market quotes/analysis, new account

processing, generating revenue, purchase orders, accounts payable, data

entry, reception, office management.

07-95 to 03-98, Office Administration/Human Resources Asst., Opportunities

In Options, Oxnard, CA

* Worked directly under office manager for a busy and fast growing

commodity brokerage firm. General management duties included bi-weekly

payroll, data entry, purchase orders and acquisition, processing new

accounts, human resource and recruitment liaison, providing market quotes

to customers, broker assistance, and telephone reception.

Technical and Computer Experience

Document Control / Jr. Draftsman, California Amplifier Inc., Camarillo, CA.

* Generated and maintained electronic equipment, drawing packages and

files. Packages included printed circuit fabrication, assembly and

mechanical drawings, bills of material and Gerber conversion files. Also

incorporated engineering change orders to existing packages. Became

proficient in the use of Cadkey 6 and AutoCAD 10 engineering design

software. Maintained drawing file system.

Customer Service / Mask Designer/ Drafter, Lumonics Corp., Camarillo, CA

* Worked with customers in producing custom laser artwork and masks for

product marking. Was responsible for quotations, taking orders, design,

production and shipment of completed product. Continuous customer contact

was required in order to complete the orders in a satisfactory manner.

Computer Skills

* Microsoft Word, Outlook, Excel, Primavera-Contract Manager, Front Page,

AutoCAD 10, Cadkey, Visio, ProComm Plus, Front Page, CuteHTML, Filemaker,

FoxPro, Goldmine, Act, DSMP, and various custom applications.

*A+ and Network+ Certified

Education & Certificates

* Graduate, University of California, Santa Cruz, CA, Bachelor of Arts

Degree, Psychology.

* Paralegal classes including Legal Research and Writing, Criminal Law.

* Legal Secretary Certificate Program-UNLV

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