Patrick A. Brinkley

***** *********** **

Athens, AL 35611

Cellular 256-***-****

Home 256-***-****

abkbqo@r.postjobfree.com

Objective

Position utilizing extensive training and experience in food service,

customer service, as well as a solid background in restaurant management.

Qualification Highlights

Scheduled regular staff training to enhance product knowledge, improving

customer service.

Assisted in working out totals for cash and other takings at the end of

each working day and preparing

money for bank deposits.

Provided a high level of customer service and client relations based on

outstanding communication and

interpersonal skills.

Resolved numerous business functions on a day-to-day basis; including

customer enquiries,

information requests, invoicing, and stock control.

Single-handedly developed and executed staff training and development

strategies, motivating and

Mentoring to level of service excellence. Implemented Key Performance

Indicators and coaching to

achieve targets. Dramatically increased customer loyalty, with feedback

received indicating helpful,

polite staff being the major reason. Client feedback further motivated

staff and produced happy relaxed work environment.

Experience

Santa Fe Cattle Company,Owens Crossroad,Al 35763

9/2009 -8/10 GM

Budget writing,making of manager schedules, preparing,managing 65

employee's,& creating plans for LSM (Local Store Marketing )Maintaining

standards,Hiring of staff with training and developement of each. Also the

developement of managemant team.

Asst.GM 9/08- 9/09

Duties included assisting the GM in day to day operation in the restaurant, and other duties assigned by the General Manager.

Hiring & Training of both BOH staff and FOH staff

Cleanliness of the restaurant

Shift execution

Assisted with the development of other managers

O 'Charley's, Huntsville, AL 35611

Management, 1997 - 2009

Interviewed and evaluated personnel

Modified time lines and work schedules according to company needs

Interviewed and evaluated job applicants

Responsible for profit attainment, financial and operational planning,

payroll and employee performance

Successful record in management and production quality control

Responsible for assessing staff adherence to policy standards

Conducted daily shift ready meetings to prepare for estimated goals for

the day

Hired, trained, and supervised a staff of 45+

Modified time lines and work schedules according to company needs

Personally addressed customer complaints upon escalation by assistant

managers

Assisted General Manager with all restaurant operations, including

customer service, wait staff and

kitchen supervision, ensuring food and beverage quality, opening / closing,

scheduling, and overall

management

Monitored food cost budgets, menu specials, and cost controls. Assisted in

marketing and

merchandising of restaurant services

Coordinated staff schedules and rotation

Shoney's, Athens,AL 35611

Manager, 1994 - 1997

Assisted General Manager with all restaurant operations, including

customer service, wait staff and

kitchen supervision, ensuring food and beverage quality, opening /

closing, scheduling, and overall

management

Monitored food cost budgets, menu specials, and cost controls. Assisted in

marketing and

merchandising of restaurant services

Directed facility maintenance, and emphasized clean, fun, and hospitable

dining facilities

Coordinated staff schedules daily

Personally addressed customer complaints upon escalation by assistant

managers

Education

H.S., General, 1994

Athens High School, Athens, AL

GPA: 2.95

Completed coursework in general education.

Skills

Problem Resolution

Supervision

Scheduling

Payroll Reporting

Customer Relations

P&L Management

Customer and Employee Relationship Management

Conducting Training Programs

Coaching and Motivating Staff

Customer Service and Retention

References

Ron Jones 256-***-****

Ken Burwell 256-***-****

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