Administrative Assistant Customer Service
Resume:
SHERI SLATTERY
San Antonio, TX 78259
abkbqn@r.postjobfree.com
SUMMARY
. Organized administrative professional with experience in diverse
environments.
. Proficient in office automation technology, including Word, Excel,
Access, and PowerPoint.
. Proven organizational skills, time management, and task prioritizing.
. Accurate typing (90 wpm), proofreading, transcription, editing, and
knowledge of correct grammar.
. Able to develop forms, systems, and procedures to increase office
efficiency and effectiveness.
. Excellent customer service skills.
EXPERIENCE
Smooth Solutions, San Antonio, Texas 2009
Administrative Assistant. Duties included performing administrative tasks,
creating computer reports, and maintaining equipment tracking systems for
company with six laser hair removal clinics.
Philip C. Mani & Associates, P.C., San Antonio, Texas 2003-2009
Legal Transcriptionist. Performed legal transcription on lengthy legal
documents and completed other administrative tasks for three oil, gas, and
mineral rights attorneys.
The Club At Sonterra, San Antonio, Texas 1994-2008
Receptionist. Duties included answering the telephone and directing calls
for the entire club, greeting guests, answering members' questions, typing,
and filing. Redesigned and improved many office systems. Had extensive
contact with members. In charge of Special Events reservations: Recorded
information from members, typed extensive reservation lists, called members
to confirm, and prepared final list for Clubhouse Manager to use on event
day. Initiated and created new lost and found system and trained others on
procedure. Responsible for typing specials menu each weekend. Typed and
designed special event menus. Proofread outgoing documents for General
Manager's Assistant because of my special skills in proofreading, spelling,
and grammar. Created tracking system for Customer Comment Cards using
Excel. Created numerous forms, systems, and procedures for Club managers.
Designed seating diagrams using PowerPoint and revised them as needed.
Updated Club calendar on website weekly. When new Accounting system was
installed, Controller assigned me to convert important member data into new
database due to my typing speed and accuracy. Responsible for preparing
and mailing member invitations to prospective members. Designed system for
tracking dining room menu orders. Was a member of the Employee Council.
PAGE TWO
SHERI SLATTERY
At Sonterra, worked in several other positions as needed:
. Catering Administrative Assistant: Was back-up for full-time Assistant,
helped with administrative work during the busy holiday season, worked 2
months full-time while regular Assistant was on maternity leave, helped
out with work as needed. Duties included typing Banquet Event Orders,
calling customers to confirm event details, scheduling card game groups,
preparing weekly event packets for entire Club, taking food-to-go orders
from members, making sure other Club departments were aware of any
changes to events, returning telephone calls and emails on behalf of the
Director of Catering.
. Accounting Clerk: Assisted with invoice filing and any other tasks as
requested by Controller.
. Hostess: Greeted and directed guests to their seats in the dining room.
. Cashier: In charge of a cash drawer and sold tickets to customers during
events.
EDUCATION
Katharine Gibbs School, Boston, Massachusetts
Graduate of administrative professional school. Second in class, perfect
attendance, dean's list, yearbook editor.
San Diego State University, San Diego, California
B.A. psychology, sociology, social welfare.
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