Customer Service Representative

Brenda W. Finnegan

**** ********* **** ( Chattanooga, TN 37421 ( Home: 423-***-****

Email: abkbqb@r.postjobfree.com

Receptionist/Customer Service

Key Skills

OFFICE TELEPHONE & FRONT DESK RECEPTION ( CUSTOMER SERVICE (

SKILLS: FILING

DATA ENTRY ( EXECUTIVE & ADMINISTRATIVE SUPPORT

Complaint Handling

Professional Experience

CHRIST ACADEMY PRESCHOOL, CHATTANOOGA, TN ( TEACHER, 1999 TO PRESENT

n Planned the classroom curriculum for the school year

n Held conferences with concerned parents. Calmed anxious parents and

kept them informed of their child's progress.

n Kept accurate records for all the children. Worked well with

administration.

n Consistently praised by the Director for a job well done. Quickly

promoted from teachers aid to teacher. Rewarded with significant

annual pay increases.

The O'Hanlan/Thal Group, Chattanooga, TN ( Inside Sales/Customer Service,

1987-1992

n Answered all incoming calls in a quick and professional manor.

n Provided inside sales support and customer service, including

quotations, order entry, expediting, and resolved customer complaints.

n Maintained orderly files.

Eaton Corporation, Atlanta, GA ( Customer Service Representative, 1984-

1987

. Reviewed and edited orders. Entered orders. (Data entry)

. Resolved customer issues in a timely manor. Expedited orders for on-

time delivery.

. Maintained orderly files.

. Promoted from Receptionist to Customer Service Representative.

Education

DEKALB COLLEGE (ATLANTA, GA)

Studied Secretarial Administration, 1978-1979

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