Sales Customer Service

**** ******* ******. **********, ** *****

PHONE 916-***-**** . E-MAIL ************@*****.***

Michelle Lynn Palmer

Objective

I'm seeking a challenging position where my

abilities, training and experience can be applied

in a responsible capacity. I would like to be

employed by a positive excelling company that is

willing to help me learn and achieve the growth

necessary for the applicable position.

Education

2010 - Present University of Phoenix

Rancho Cordova, Ca

Human Services and Management

2001 Graduate California College of Technology

North Highlands, Ca

Medical Assistant Course

Perfect attendance, 4.0 GPA, Deans list

Professional experience

2/07 - 7/08 Laureate Learning Center Carmichael, Ca

Teacher's Assistant

Working with emotionally disable children, ages

range from 6-18. Helping with academic assignments,

documentation of behavior by creating daily

spreadsheets and maintaining them, generating

monthly reports that observe and analyze the

children's behavior. Keeping a safe classroom

environment, restraining children if he/she creates

a dangerous situation.

02/06-12/06 Sacramento Veterinary Surgical Services

Sacramento, Ca

Receptionist

Office/clerical tasks for busy veterinary clinic.

Duties included, answering and maintaining steady

flow of multi lined phone, inputting registration

information of all patients, chart handling,

knowledge of prescriptions and medications for

pharmacy efficiency.

9/05-10/06 Maric College North Highlands, Ca

Medical Assistant Instructor

Instructing adult students for MA certification.

Ensuring the development and effective use of

skills such as critical/ analytical thinking,

evaluation, communication, problem solving and

decision making. Clinical lab activities that

coincide with and support the material presented in

lecture sessions. Provide safety measures for

students and security measures for lab equipment.

09/04-09/05 Dialysis Clinic Inc. Sacramento, Ca

Laboratory Technician

Responsible for handling blood specimens of renal

failure patients. Duties included, efficiency of

handling for correct and true values, coordination

of each patients monthly blood draws, immediate

contact with physicians concerning lab values,

knowledge of ICD-9 and CPT Codes. Full front office

responsibilities including, inventory, busy phones,

updating spreadsheets, data entry of patients

statistics.

01/04-9/04 International Trade Exchange Sacramento,

Ca

Broker/Administrative Manager

Supervising all activity of office. Heavy phones,

scheduling, sales, managing member accounts and

generating new accounts. Putting buyers and sellers

together to achieve business, utilizing the

internet for research. Over seer of all office

operations and clerical processing.

11/02-12/03 National Imaging Associates Sacramento,

Ca

Authorization Representative/Supervisor

Supervising customer service agents, processing

medical insurance claims, inbound call center,

averaging 100 calls, authorizing insurance claims

for image studies. Direct contact with insurance

companies for verification of patient benefits.

ICD-9 and CPT Codes for diagnostic procedures with

usage of medical terminology.

08/00-10/02 Vector Marketing Corporation

Sacramento, Ca

Administrative Manager/Sales Representative

Managing all operations and activity of a

marketing district office. Duties include, accounts

receivable/accounts payable, payroll and all

employee benefits/wages. Interviewing and training

of all sales associates, training and supervising

all receptionist. Generating weekly statistics for

recruiting, updating sales certificates and sales

statistics. Complete office inventory and ordering

of supplies necessary for office

References

Available Upon Request

Contact this candidate