Customer Service Representative

Tara Aila

**** ***** ****, *** *****, NV, *****

Cell…951-***-****

Home…702..547.4607

Objective

Working and dedicating myself to the company's family. Going above and beyond the call of duty without complaint,

but with gratitude for being a part of something larger than just myself.

Work Experience

AT&T -

November, 2009 - present

Customer Service Representative

* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as

well as actions taken.

* Check to ensure that appropriate changes were made to resolve customers' problems.

* Refer unresolved customer grievances to designated departments for further investigation.

* Solicit sale of new or additional services or products.

* Answer user inquiries regarding computer software or hardware operation to resolve problems. * Maintain records of

daily data communication transactions, problems and remedial actions taken, or installation activities.

* Refer major hardware or software problems or defective products to vendors or technicians for service.

* Answer customers' questions, and provide information on procedures or policies.

K-Mart -

October, 2008 - September, 2009

Cashier/Customer Service Supervisor

* Receive payment by cash, check, credit cards, vouchers, or automatic debits.

* Issue receipts, refunds, credits, or change due to customers.

* Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate

change.

* Greet customers entering establishments.

* Maintain clean and orderly checkout areas.

* Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or

optical price scanners.

* Resolve customer complaints.

* Answer customers' questions, and provide information on procedures or policies.

* Cash checks for customers.

* Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

* Stock shelves, and mark prices on shelves and items.

* Offer customers carry-out service at the completion of transactions.

* Process merchandise returns and exchanges.

Education

Westwood College - Upland - California

March, 2005 - May, 2007---Degree in Multi-Media and Graphic Design

Val Verde High School - Perris - California

January, 2001 - January, 2005---GED

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