Customer Service Accounts Payable
Resume:
Mary I. Brock
**** ******* *****,*********, ** **507
abkbo9@r.postjobfree.com
Executive Summary
Seeking employment to better my career trying new and rewarding challenges
that will expand my abilities with opportunities to advance my
administrative support as an Executive Administrator.
Highlights of Qualifications
15+ years Customer Billing Clerical / Data entry
Service Shipment
10+ years Accounts Notary Public Order office Typing 60 to 70
payable supplies wpm
2+ years Green Belt
Certified / Six Sigma
Education / Training
Albion High School, College Prep Diploma, Accounting, Computer and Typing
Classes
Professional Experience
Customer Care Representative
2009 - Present
SybronEndo, Orange, CA
. Processed orders from Fax, Email, Phone either by Customer,
Dealer/Company Sales Rep
. Verified eligibility and process promotional orders
. Performed and monitored all customer requests
. Processed customer returns for repairs, unwanted or defective
merchandise
Office Administrator / Manager
2005 - 2009
Honeywell Intellectual Property International, Tempe, AZ
. Job functions are a combination of receptionist and assisted a team of 7
Executives and a total of 18+ personnel
. Organized, catering needs, teleconference set-up, organized / coordinated
meetings
. Calendar management, scheduled meetings, coordinated domestic and
international travel
. Prepared documents, letters, PowerPoint presentations, copying,
distribution, faxed, mailed
. Submission of travel and expense reports, managed on projects and other
office functions such as answering and transferring calls
. Processed invoices for payment, accounts payable, visitor / employee
management
. Escorted, greeted non-site personnel from various countries, access
control - badges, coordinated all security issues
. Managed Siebel CRM OnDemand (Administrator of), ViewCenter - Virtual File
Room (Administrator of), LMS and Oracle, administered EFT - wire
transfers
. Office budget accountability / office duties, ordered bi-weekly and
received office supplies
New Client Operations (NCO)
2004 - 2005
Charles Schwab, Phoenix, AZ
. Worked in a hyprid call center / data processing environment
. Managed all client inquiries, identified, qualified and completed client
promotional requests
. Determined campaign eligibility by reviewing account transactions,
overlooked net deposits over a specified period of time
. Answered 100+ inbound calls daily from potential clients, followed up on
inquiries and dealt with customer satisfaction by answering any further
questions
. Scanned paperwork into a paperless workflow management system
Accounts Payable Clerk 1990 -
2004
Michigan Kitchen Distributors, Marshall, MI
. Job functions included accounts payable and clerical responsibilities
. Accounts Payable, matched receivers to vendor invoices, inputted invoices
into computer
. Generated and mailed computer generated checks, sub-contractors, salesman
reimbursement for mileage, cell phone, etc...
. Managed Vendor invoices, utilities bills such as: electric, phone, sewer,
water
. Prepared all 1099's at the end of the year for subcontractors, reconciled
all vendor statements, and maintained the general ledger
. Focused on customer service to insure customer satisfaction, answered all
phone calls, filled out all requisition forms for office supplies weekly,
filed miscellaneous items, and entered sales orders into computer
. Ordered other items such as Merillat cabinets
Technical Skills
Platforms: Windows (3.x, 95, 98, NT, 2000, XP, Vista), Windows
Server (NT, 2000), SQL Server, MS
Database: Access, Taleo, Oracle, ViewCenter - Virtual
Fileroom, Siebel CRM OnDemand, DocuShare, LMS, EFT,
Software: Microsoft Office Suite (Word, Excel, PowerPoint,
Access, Project, Outlook), MS Visio & Project, Adobe
Acrobat
~ References available upon request ~
Contact this candidate