Manager Customer Service

Samantha JoVenna Lafikes

**** ******* **. *****, ** 62002 ( 618-***-**** ( *********@*****.***

Summary

Experienced customer service manager with proven success in developing and

managing a staff of thirty employees. Assures high performance and

customer focus from all direct reports for cross-functional impact.

Results oriented, extremely organized, adaptable, and experienced in

managing in a fast-paced environment. Strong written and interpersonal

communication skills. Known for a high degree of personal integrity and

commitment to customer satisfaction.

Education

LINDENWOOD UNIVERSITY, St. Charles, MO

School of Business and Entrepreneurship

B.A. Business Administration

SOUTHERN ILLINOIS UNIVERSITY, Edwardsville, IL

Proficient in Word, Excel, & Power Point

2006-2009

2005-2009

Professional Experience

RESTAURANT MANAGER/SERVER

The Loading Dock Bar and Grill, Grafton IL

. Manage a staff of thirty employees by providing quality leadership

and supervision.

. Assume the role of primary decision maker concerning customer and/or

operational problems.

. Reconcile cash flows and prepare daily bank deposits.

. Responsible for training new hires.

. Key carrying member of management.

SALES ASSOCIATE

Express, St. Peters MO

. Processed merchandise so it was floor-ready and available for

customer purchase. Assured

accurate order entry with both the item set up process and

allocation on all goods.

. Assured product was available on the sales floor for visual

display and provided assistance when

the customer needed it.

. Worked closely with visual display staff and department heads

to decide how goods should be displayed to maximize customer

interest and sales.

. Handled customer purchases efficiently and delivered a positive

lasting impression.

SALES ASSOCIATE

White House/Black Market, Des Peres MO

. Assisted store manager in all aspects of retail management

while focusing on profit enhancement.

. Analyzed every aspect of bestsellers and ensured that

bestsellers reached their full potential.

. Immediately resolved customer complaints to enhance the

relationship building process.

2005-Present

2009-2010

2007-2008

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