Customer Service Manager

**** ******** **** . *** **********, CA *****

Phone 951-***-**** . E-mail abkbnf@r.postjobfree.com

Angelica Brown

Objective

To obtain a challenging and rewarding position in a

fast-paced environment where I can expand my

knowledge and experience, while assisting my

community.

Professional experience

03/2009 - Present Premier Medical Transportation &

Medical Supplies

Customer Service Representative & Dispatcher

Customer service: Handle incoming calls to

schedule transportation for patients and delivery

of hospital equipment. This requires me to obtain

all necessary information and enter correctly in

order to fulfill the caller's request.

Collections: Obtain all necessary billing

information in order to obtain payment for services

provided when required. This includes obtaining

all billing information and authorizations

Dispatching: Obtain and enter accurate information

in order to deliver or pick-up the requested

equipment. Route and build the schedule for five

drivers on a daily basis. Dispatch new runs or

information and clear runs via Nextel radio.

Confirm and schedule deliveries and pick-ups of

hospital equipment.

03/2004 - 11/2008 Dr. C.W. Montgomery,

D.C.

Office Manager/Medical Bliler, Collector

Reports: Generate Dr.'s First Reports and monthly

progress reports. Obtain all facts from attorneys,

patients, and doctors for accuracy.

Billing: Personal Injury, PPO/HMO insurance, Cash,

Medicare, & Workers' Compensation. This includes

coding and creating price lists.

Collections: Daily communication with insurance

company's attorneys, adjusters, and patients in

order to maintain a steady flow of accounts

receivable. Daily bill and lien negotiations in

order to satisfy accounts.

Paperwork: Accurately prepare State Disability

forms. Translated all intake forms from English to

Spanish as well as generated forms for organizing

the office and patients charts.

Customer service: Appointment scheduling,

translating (English/Spanish) and patient

education. Answered a multi-line phone and

answered patient questions as needed.

Inventory Control: Medical supplies/equipment

office supplies/equipment.

Cash handling: Bookkeeping, accounts

payable/receivable and payroll. I created and sent

out monthly invoices to collect from various

sub-leasing clients and made sure they were posted

and paid.

Credentialing: Kept all credentials updated and

completed various insurance applications for

re-credentialing and MPN participations. I also

made sure the doctors' licenses and permits were

current and up to date.

03/2003 - 03/2005 AirCon Parts

Administrative Assistant/Payroll Clerk

Processed payroll on a weekly basis for thirteen

employees.

Generated business and residential sales contracts.

Handled all incoming calls via multi-line

switchboard.

Scheduled seasonal air-conditioning maintenance

calls.

Dispatched service calls to field technicians.

Office supply inventory.

2000 - 2002 Dr. D.J. Lajom, D.C.

Collection Manager

Entered daily patient charges and payments as well

as made any needed adjustments to keep accounts

current.

Maintained and organized all personal injury files

as well as cash accounts. This included keeping

files current and organized in order to collect

from attorney's offices or patients as soon as

cases were settled.

Insurance verififcation, data entry, customer

service, and patient education.

Cash handling. Closing of cash drawer on a daily

basis.

Education

2008 - Present South University

Bachelors degree in health sciences

Currently taking on-line courses to obtain degree.

1994 Paramedical Education

Successfully obtained Medical Front/Back office &

Billing certificate.

1994 Adult Alternative & Continuing Education

Successfully obtained a high school diploma

Languages & skills

English/Spanish. With the ability to speak, read,

and write fluently.

Ability to type 45+ w.p.m.

Extensive computer knowledge, including Microsoft

Word, Excel, Power Point, Medisoft, and EZ

Claims.

Organized, great communication skills, ability to

work well in fast-paced environment.

Reference Available upon request

Contact this candidate