Customer Service Sales

Chneiko Ellis

**** ****** **** ****

Aurora, IL *0506

Phone: 630-***-****

Phone: 630-***-**** cell

Email: abkbn0@r.postjobfree.com

OBJECTIVE: Utilizing experience and education to achieve success

QUALIFICATIONS: Strong analytical, interpersonal, and communication skills. Very

dependable, reliable, and efficient. Works very well under pressure and enjoys challenging

responsibilities. Excellent at multitasking and prioritization. Great personality, energetic, and

dedicated.

EDUCATION:

1997-2001High School Diploma, West Aurora High

2001-2003 Two years completed at Northern Illinois University

2005-Present Currently attending Waubonsee Community College

05/2008- Completion of Certified Nursing Assistant Program

EMPLOYMENT:

Gap Kids & Baby/Sales Associate

11/2007-Present

Maintaining appearance of merchandise on sales floor, ensuring inventory accommodates

company standards, processing financial transactions, and assisting customers with

questions and/or concerns

Dreyer Medical Clinic/Customer Service Rep/CNA

12/2006-06/2009

Answering calls and providing information about physicians and services, investigating

billing discrepancies and questions upon patient request, scheduling appointments such as

exams, imaging procedures and immunizations, processing and verifying prescription

requests through manual data entry, and taking detailed messages of patients concerns for

preferred physicians on duty/ Rooming patients, taking vitals, verifying medical history,

and relaying physician messages via telephone

Target/Team Associate

7/2006-12/2006

Providing information regarding the companies policies and procedures, department

locations, and merchandise inquiries at the Service desk, processing customer purchases

and returns, assisting with accuracy of inventory data, maintaining appearance of sales

floor, and providing excellent customer service

06/2005 – 12/2005

Riaz Baber MD & Associates/Receptionist

Scheduling appointments via telephone and/or at conclusion of visit with physician,

acquiring personal information and benefit details to include in patient registration and

records, calling insurance companies and verifying benefits of patients medical plans,

filing/faxing pertinent information into patient charts, reviewing documents for accuracy,

and providing exceptional customer service to patients with additional inquires and/or

concerns

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